Front Office Leader: Guest Experience & Revenue Growth

SmartRecruiters, Inc.; Zakopane; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Exclusive global hotel discounts

Local country perks

Up to 53% off stay

Friends & Family 30% off

Breakfast & Spa discounts

Job summary

Radisson Blu Hotel & Residences, Zakopane seeks an experienced Front Office Manager to lead the team delivering exceptional guest experiences at one of Poland’s premier mountain destinations.

You will drive guest satisfaction, manage reservations and front desk operations, and collaborate with Housekeeping, Sales, and F&B to ensure a seamless stay for guests from around the world. Fluency in Polish and English is required.

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment.
• Strong knowledge of Front Office operations, reservations management and guest service standards.
• Proven ability to lead, coach and inspire teams.
• Excellent interpersonal and communication skills
• Strong organizational and problem-solving abilities.
• Commercial awareness with budgeting, forecasting and operational performance.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver outstanding service and guest satisfaction.
• Ensure seamless operation of Front Office functions.
• Drive guest satisfaction scores, service quality and operational performance.
• Handle guest feedback and service recovery with professionalism and care.
• Manage scheduling, productivity and labour costs for the Front Office.
• Monitor room inventory, upselling opportunities and revenue optimization initiatives.
• Support recruitment, onboarding, training and development of Front Office team members.
• Collaborate with Housekeeping, Reservations, Sales and Food & Beverage to ensure a seamless guest journey.
• Ensure compliance with Radisson Hotel Group standards and brand requirements.
• Act as a role model for the Yes I Can! service culture.

Skills

Front Office leadership

Guest service standards

Coaching & mentoring

Communication skills

Organizational skills

Budgeting & forecasting

Decision making under pressure

Polish language

English language

Job description

Radisson Blu Hotel & Residences, Zakopane seeks an experienced Front Office Manager to lead the team delivering exceptional guest experiences at one of Poland’s premier mountain destinations.

You will drive guest satisfaction, manage reservations and front desk operations, and collaborate with Housekeeping, Sales, and F&B to ensure a seamless stay for guests from around the world. Fluency in Polish and English is required.