Hotel Operations Leader: Drive Guest Experience & Revenue

Sheraton Hotels & Resorts; Sopot; Sur place; PLN 400 000 - 800 000; Plein temps

Résumé du poste

Sheraton Hotels & Resorts in Sopot seeks a seasoned Hotel Operations leader to oversee Front Office, Recreation/Health Club, Housekeeping, Food & Beverage and Engineering, driving the brand service strategy and strong financial performance. You will work with department heads to implement annual plans, ensure guest satisfaction, staff engagement and revenue growth while upholding brand standards.

A 2-year degree with 4 years in guest services or related fields or a 4-year degree with 2 years in

Qualifications

• 2-year degree with 4 years' experience in guest services or related area.
• 4-year degree with 2 years in guest services, front desk, housekeeping, sales and marketing, or operations.
• Experience in hotel operations and department leadership.

Responsabilités

• Managing profitability: drive guest satisfaction drivers and brand goals.
• Managing revenue goals: monitor sales, budget and wage control.
• Leading operations and department teams: align leadership, communicate goals, drive service vision.
• Managing the guest experience: review feedback and drive improvements.
• Managing HR activities: develop solutions, trainings, and performance reviews.

Connaissances

Leadership

Operations management

Guest services

Formation

2-year degree

Bachelor's degree

Description du poste

Sheraton Hotels & Resorts in Sopot seeks a seasoned Hotel Operations leader to oversee Front Office, Recreation/Health Club, Housekeeping, Food & Beverage and Engineering, driving the brand service strategy and strong financial performance. You will work with department heads to implement annual plans, ensure guest satisfaction, staff engagement and revenue growth while upholding brand standards.

A 2-year degree with 4 years in guest services or related fields or a 4-year degree with 2 years in