French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; On-site; PLN 88,000 - 117,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a French-speaking iRobot Support Specialist to join the team in Sofia, Bulgaria. The role delivers high-level technical assistance to French-speaking customers via phone, email and chat while resolving complex issues and ensuring customer satisfaction.

Relocation to Sofia is required, EU passport is mandatory, and candidates should be tech-savvy with excellent communication and a customer-first mindset. Training is fully paid, and a bonus scheme is available.

Qualifications

• Native or fluent French (spoken and written).
• Excellent communication skills and a customer-centric mindset.
• Technologically savvy with a willingness to learn complex product ecosystems.

Responsibilities

• Provide expert technical support for iRobot products to French-speaking customers via phone, email and chat.
• Troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity.
• Document customer interactions and technical cases accurately within the CRM system.
• Collaborate with cross-functional teams to escalate and resolve persistent technical challenges.
• Represent the iRobot brand with the highest standards of service in every interaction.

Skills

French language

Customer service

Technical support

CRM usage

Tools

CRM systems

Job description

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with industry-leading corporations across Europe. We specialize in sourcing top-tier professionals for the most prestigious jobs in Bulgaria, ensuring both our clients and candidates achieve unparalleled success.

Job Overview

We are currently seeking a motivated individual for our French Speaking iRobot Support Specialist position in Bulgaria. This role is an exceptional opportunity to join the thriving consumer electronics sector, providing high-level technical assistance and service excellence to customers across French-speaking markets.

Key Responsibilities

• Deliver expert technical support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat.

• Troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity.

• Maintain high levels of customer satisfaction by providing clear, professional, and efficient resolutions.

• Stay updated on the latest consumer electronics technology, specifically within the robotics and home automation space.

• Document customer interactions and technical cases accurately within the CRM system.

• Collaborate with cross-functional teams to elevate persistent technical challenges effectively.

• Represent the iRobot brand with the highest standard of excellence in every interaction

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory for this relocation opportunity).

• Strong passion for consumer electronics and modern smart home technology.

• Excellent communication skills and a customer-centric mindset.

• Ability to relocate to Sofia for this French Speaking iRobot Support Specialist position in Bulgaria.

• Technologically savvy with a willingness to learn complex product ecosystems.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• A vibrant, multicultural working environment in the heart of Sofia.
• Career development paths within the expanding consumer electronics industry.

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban development. As one of the most exciting hubs for international business, jobs in Bulgaria provide professionals with an excellent work-life balance, beautiful mountain scenery, and a sunny, Mediterranean-influenced climate that ensures Bulgaria remains a top choice for expatriates.

Sofia is renowned for its affordable cost of living, vibrant culinary scene, and welcoming local culture, making it easy to settle into your new home. By choosing one of our many French-speaking jobs in this region, you are not just taking a career step; you are choosing to enjoy the high quality of life that Bulgaria is famous for today.