Finnish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; Presencial; PLN 74.000 - 113.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Health insurance

Training paid

Performance bonus

Career development

Collaborative workplace

Descripción de la vacante

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join our on-site team in Sofia, Bulgaria. The role involves delivering premium customer support via phone, email and chat, handling inquiries, and maintaining detailed interaction records for quality assurance.

Fluency in Finnish and professional English are required, along with strong communication skills. Willingness to relocate to Sofia is essential.

Formación

• Native or fluent Finnish (spoken and written).
• Professional proficiency in English.
• Strong communication and interpersonal skills.
• Willingness to relocate to Sofia for on-site work.
• Previous experience in customer-facing roles is advantageous.

Responsabilidades

• Provide premium customer service via phone, email, and chat to Finnish-speaking clients.
• Resolve inquiries and issues to ensure high customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with international team members to improve support workflows.
• Participate in ongoing training to deepen product knowledge and service standards.
• Achieve individual and team KPIs to drive performance and quality of service.
• Represent the client brand with professionalism, empathy, and solution-focused mindset.

Conocimientos

Finnish language

English proficiency

Communication skills

Relocation to Sofia

Descripción del empleo

Finnish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions and professional guidance, ensuring our candidates thrive in their new careers while navigating the global job market with ease.

Job Overview

We are currently sourcing exceptional talent for a Finnish Speaking Customer Service Agent position in Bulgaria, located in the heart of Sofia. This is an outstanding opportunity to join a growing international team within the vibrant Customer Support Services sector, offering a perfect blend of professional growth and an exciting new life abroad.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment.
• Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
• Collaborate with international team members to share insights and improve overall support workflows.
• Participate in ongoing training to master product knowledge and service excellence protocols.
• Achieve individual and team-based KPIs to maximize performance and service quality.
• Represent the client brand with professionalism, empathy, and a solution-oriented mindset.
• Native or fluent Finnish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Professional proficiency in English to engage with our global team.
• Strong communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Finnish Speaking Customer Service Agent position in Bulgaria.
• Previous experience in customer-facing roles is highly advantageous.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual targets.
• Long-term career development prospects within one of the best jobs in Bulgaria.
• A modern, collaborative, and inclusive workplace environment.

Life in Bulgaria

Choosing to pursue one of our Finnish-speaking jobs means embracing a high quality of life in Sofia, a city where rich history meets modern innovation. Bulgaria offers a favorable climate, a remarkably low cost of living, and a welcoming expat community that makes settling into your new life in Bulgaria effortless and enjoyable.

By securing a Finnish Speaking Customer Service Agent position in Bulgaria, you will enjoy a vibrant culinary scene, diverse cultural landmarks, and proximity to stunning mountain resorts and seaside escapes. Bulgaria is rapidly becoming a top destination for international professionals who value both career advancement and a balanced, adventurous lifestyle.