French Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; On-site; PLN 73,000 - 132,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

International work environment

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Support Agent to join a team in Sofia, Bulgaria. The role offers a fully supported relocation package and a path to career growth in international customer support services.

You will handle inquiries via phone, email, and live chat, delivering high-quality support to French-speaking customers while meeting KPIs and quality targets.

Qualifications

• Native or fluent French (spoken and written) required.
• Experience in customer support or a client-facing role.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions in the internal system.
• Collaborate with international teams to improve service delivery.

Skills

French fluency

Customer support

Communication

Multitasking

Digital literacy

Job description

French Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services sector, ensuring long-term success for both our partners and professionals.

Job Overview

We are currently seeking a motivated individual to join our client's team in Sofia for a French Speaking Customer Support Agent position in Bulgaria. This role is ideal for a service-oriented professional looking to advance their career within the global Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within the internal database system.
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector.
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance.
• Contribute to the continuous improvement of support processes and service standards.
• Meet and exceed individual and team-based KPIs and quality targets consistently.
• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication skills and a passion for problem-solving.
• Strong digital literacy and the ability to multitask in a fast-paced environment.
• Professionalism, reliability, and a proactive mindset toward career growth.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best French-speaking jobs currently available.
• A vibrant international work environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming a top destination for expatriates seeking exciting jobs in Bulgaria, offering a perfect blend of rich history, modern urban life, and a pleasant climate. When you accept a French Speaking Customer Support Agent position in Bulgaria, you are stepping into a city that prides itself on its welcoming culture, vibrant nightlife, and accessibility to stunning mountain ranges and natural beauty.

Relocating to Bulgaria provides an exceptional quality of life, characterized by a low cost of living and a high standard of modern amenities. Whether you are indulging in local culinary delights or enjoying the bustling social scene, you will find that living in Bulgaria offers a unique and enriching experience that perfectly complements your professional goals.