French-Speaking Customer Support Pro (Relocation)

Mercier Consultancy Group; Polska; On-site; PLN 73,000 - 132,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

International work environment

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Support Agent to join a team in Sofia, Bulgaria. The role offers a fully supported relocation package and a path to career growth in international customer support services.

You will handle inquiries via phone, email, and live chat, delivering high-quality support to French-speaking customers while meeting KPIs and quality targets.

Qualifications

• Native or fluent French (spoken and written) required.
• Experience in customer support or a client-facing role.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions in the internal system.
• Collaborate with international teams to improve service delivery.

Skills

French fluency

Customer support

Communication

Multitasking

Digital literacy

Job description

Mercier Consultancy Group is seeking a French Speaking Customer Support Agent to join a team in Sofia, Bulgaria. The role offers a fully supported relocation package and a path to career growth in international customer support services.

You will handle inquiries via phone, email, and live chat, delivering high-quality support to French-speaking customers while meeting KPIs and quality targets.