French Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Polska; On-site; PLN 98,000 - 146,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

Career development opportunities

A vibrant international work环境 in the心

Job summary

Mercier Consultancy Group is assisting a client in Sofia to fill a French Speaking Customer Support Agent role in Bulgaria. This is a relocation-supported position for a service-oriented professional aiming to advance in global customer support.

You will handle French-speaking customer inquiries via phone, email and chat, maintain records, and collaborate with international teams while meeting KPIs. Relocation, training, and a vibrant international environment are provided.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication skills and a passion for problem-solving.
• Strong digital literacy and the ability to multitask in a fast-paced environment.
• Professionalism, reliability, and a proactive mindset toward career growth.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty
• Maintain accurate records of customer interactions within the internal database system
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance
• Contribute to the continuous improvement of support processes and service standards
• Meet and exceed individual and team-based KPIs and quality targets consistently

Skills

French language

Communication skills

Problem solving

Multitasking

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services sector, ensuring long-term success for both our partners and professionals.

French Speaking Customer Support Agent

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services sector, ensuring long-term success for both our partners and professionals.

Job Overview

We are currently seeking a motivated individual to join our client's team in Sofia for a French Speaking Customer Support Agent position in Bulgaria. This role is ideal for a service-oriented professional looking to advance their career within the global Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty
• Maintain accurate records of customer interactions within the internal database system
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance
• Contribute to the continuous improvement of support processes and service standards
• Meet and exceed individual and team-based KPIs and quality targets consistently

Requirements

• Native or fluent French (spoken and written) is mandatory
• Valid EU passport (mandatory)
• Proven experience in Customer Support Services or a similar client-facing role
• Excellent communication skills and a passion for problem-solving
• Strong digital literacy and the ability to multitask in a fast-paced environment
• Professionalism, reliability, and a proactive mindset toward career growth

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best French-speaking jobs currently available
• A vibrant international work environment in the heart of Sofia
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming a top destination for expatriates seeking exciting jobs in Bulgaria, offering a perfect blend of rich history, modern urban life, and a pleasant climate. When you accept a French Speaking Customer Support Agent position in Bulgaria, you are stepping into a city that prides itself on its welcoming culture, vibrant nightlife, and accessibility to stunning mountain ranges and natural beauty.

Relocating to Bulgaria provides an exceptional quality of life, characterized by a low cost of living and a high standard of modern amenities. Whether you are indulging in local culinary delights or enjoying the bustling social scene, you will find that living in Bulgaria offers a unique and enriching experience that perfectly complements your professional goals.