French-Speaking Technical Account Manager - Remote Poland

Hyland; Warszawa; Remote; PLN 212,000 - 251,000; Full time

Job summary

Hyland is seeking a Technical Account Manager for a remote role in Poland, serving French-speaking customers. You will guide customers to successful outcomes, act as their dedicated advocate, and ensure technical issues are resolved with high quality while fostering long-term relationships that drive growth.

Responsibilities include providing technical support for critical issues, conducting regular health checks, upgrading planning, and collaborating with internal teams to share best practices

Qualifications

• ECM experience required and understanding of standard support processes and escalation management.
• Ability to read and understand source code for support requirements.
• Experience tracing and debugging web applications, and tuning web tech performance.
• Strong communication skills with a professional demeanor.
• Strong critical thinking, problem-solving and organizational abilities.

Responsibilities

• Provide technical support to customers for critical issues, coordinating cases to ensure timely, high-quality resolution.
• Conduct regular case reviews and health checks for each customer, assist with upgrade planning to maintain system stability.
• Set up and maintain a company system similar to the customer's environment and document knowledge for teams and customers.
• Collaborate with internal teams to provide best practice advice, identify workarounds, and deliver informed support.
• Partner with cross-functional teams to meet customer needs, identify growth opportunities, and advocate for customers.
• Apply strong problem-solving to analyze complex issues, escalate when needed, and drive timely resolutions.

Skills

ECM experience

Source code understanding

Web application performance tuning

Strong communication

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Hyland is seeking a Technical Account Manager for a remote role in Poland, serving French-speaking customers. You will guide customers to successful outcomes, act as their dedicated advocate, and ensure technical issues are resolved with high quality while fostering long-term relationships that drive growth.

Responsibilities include providing technical support for critical issues, conducting regular health checks, upgrading planning, and collaborating with internal teams to share best practices