IT Analyst with French

HCLTech; Poland; Remote; PLN 60,000 - 90,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Specialist to manage inquiries across voice and digital channels, resolve requests, and maintain accurate records to improve customer experience.

The ideal candidate will communicate clearly in French and English, multitask effectively, follow established workflows, and identify recurring issues for escalation to the supervisor. This is a remote-first role with flexible hours and opportunities to work with teams across the globe.

Qualifications

• Strong communication and active-listening skills.
• Working knowledge of customer-service processes.
• Multitasking and time management.
• Issue identification and appropriate escalation
• Fluent in French and English.

Responsibilities

• Independently manage customer inquiries across voice and digital channels.
• Assist with product, order, and service-related requests.
• Maintain complete and accurate interaction records.
• Follow approved workflows and escalation procedures.
• Identify recurring issues and share observations with the supervisor.

Skills

Communication

Active listening

Customer service processes

Multitasking

Time management

Issue escalation

French & English

Job description

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skill Requirements

Strong communication and active-listening skills;

Working knowledge of customer-service processes;

Multitasking and time management;

Issue identification and appropriate escalation

Fluent in French and English.

Must Have Skills

Click Enter to show the proficiency description of Customer Service Support

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect.

Please note that we will contact only those candidates who are selected for further consideration.