Bilingual French-Canadian Customer Support Specialist

HCLTech; Poland; On-site; PLN 42,000 - 52,000; Full time

Job summary

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional customer experiences across voice and digital channels. You will resolve inquiries, maintain records, and provide insights to improve operations, upholding HCLTech’s reputation for responsive service.

The role requires French (Canadian) at C1 and English at B2, strong communication, empathy, and knowledge of CRM/ticketing tools. Opportunities include shift flexibility and remote collaboration tools.

Qualifications

• Minimum of a high school diploma; higher education in Business Administration, Communication, or a related field preferred.
• Experience in customer service or IT services is beneficial.

Responsibilities

• Independently resolve customer inquiries across voice and digital channels (product, order, service).
• Maintain comprehensive, accurate records of all interactions per standards.
• Follow workflows and escalation procedures for timely resolution.
• Identify recurring issues, analyze trends, and share insights with supervisors.
• Deliver empathetic, professional communication, upholding customer-centric service.
• Collaborate with team and other departments to resolve complex issues.
• Stay updated with product knowledge and policies to provide informed support.

Skills

French (Canadian) C1

English B2

Multitasking

Customer empathy

Documentation

Time management

Education

High school diploma

Bachelor's preferred (Business/Comm)

Tools

Salesforce

Zendesk

Job description

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional customer experiences across voice and digital channels. You will resolve inquiries, maintain records, and provide insights to improve operations, upholding HCLTech’s reputation for responsive service.

The role requires French (Canadian) at C1 and English at B2, strong communication, empathy, and knowledge of CRM/ticketing tools. Opportunities include shift flexibility and remote collaboration tools.