Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Wrocław; On-site; PLN 45,000 - 70,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Performance Bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Polish Speaking CX Specialist for on-site work in Sofia, Bulgaria. The role involves delivering premium customer support in Polish across channels, maintaining product knowledge, and ensuring data integrity in the CRM system.

You will collaborate with cross-functional teams to resolve complex issues and meet KPIs. The position offers a fully paid relocation package, training, health insurance, and a monthly salary with performance incentives, reflecting a

Qualifications

• Polish (native or fluent) is essential.
• Professional level English for international office communication.

Responsibilities

• Provide premium customer support via phone, email, and live chat.
• Represent clients with excellence to Polish-speaking users.
• Keep up with product updates and policies to guide users confidently.

Skills

Polish language

English language

Customer service

CRM systems

Tools

CRM software

Job description

Polish Speaking CX Specialist

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every professional finds their perfect fit within the most dynamic multinational environments.

Job Overview

We are currently seeking a talented professional for a Polish Speaking CX Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This is an exceptional opportunity to advance your career within the customer support services industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat within the fast-paced customer support services sector
• Represent our clients with excellence, ensuring that the Polish-speaking user base receives timely and accurate resolutions
• Maintain a deep understanding of product updates and company policies to provide expert guidance to users
• Document all interactions meticulously within the CRM system to ensure high-quality service tracking and data integrity
• Collaborate with cross-functional teams to elevate complex customer issues and contribute to overall service excellence
• Strive to meet and exceed personal and team KPIs, including response times and customer satisfaction scores
• Actively participate in feedback loops to help improve the quality of service provided in the Polish language market

Requirements

• Native or fluent Polish (spoken and written) proficiency is essential for this role
• Professional command of English to facilitate communication within our international office environment
• Valid EU passport or right to work in Bulgaria
• Strong interpersonal skills and a genuine passion for the customer support services industry
• Previous experience in a CX or customer-facing role is considered a significant advantage for this position
• Ability to relocate to Sofia for an exciting on-site Polish Speaking CX Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the role
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Attractive Monthly Performance Bonus based on your individual contribution
• Career development paths within one of the leading customer support services hubs
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European lifestyle. As you explore the Polish-speaking jobs available in Sofia, you will find a city that boasts a rich cultural heritage, a thriving nightlife, and beautiful mountainous landscapes perfect for weekend escapes. Bulgaria is increasingly becoming a hotspot for international professionals due to its affordable cost of living and welcoming atmosphere.

Our comprehensive relocation package ensures that your transition to Bulgaria is seamless and stress-free. From the moment you land, you will find that the local community in Sofia is incredibly friendly, and the quality of life is exceptional. Whether you are enjoying local cuisine or exploring the ancient streets, living in Bulgaria provides a perfect balance of professional growth and personal enrichment, making it the ideal location for your next career move.