Finnish Speaking Customer Service Agent — Relocate to Sofia

Mercier Consultancy MD; Polska; On-site; PLN 68,000 - 117,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Career Development

Modern Workplace

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join our international team in Sofia, Bulgaria. You will provide Finnish-language support via phone, email, and chat and collaborate with colleagues across borders to ensure service excellence.

Applicants must be native or fluent in Finnish with English proficiency and be willing to relocate to Sofia for an on-site role. We offer relocation assistance, training, a competitive monthly salary, and strong career

Qualifications

• Native or fluent Finnish (spoken and written)
• Valid EU passport or right to work in the EU (mandatory)
• Professional proficiency in English to engage with our global team
• Strong communication skills and a passion for the Customer Support Services industry
• Ability to relocate to Sofia for this on-site Finnish Speaking Customer Service Agent position in Bulgaria
• Previous experience in customer-facing roles is highly advantageous

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment
• Maintain detailed records of customer interactions to ensure accurate data management and service optimization
• Collaborate with international team members to share insights and improve overall support workflows
• Participate in ongoing training to master product knowledge and service excellence protocols
• Achieve individual and team-based KPIs to maximize performance and service quality
• Represent the client brand with professionalism, empathy, and a solution-oriented mindset

Skills

Finnish language

English language

Communication skills

Customer service

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join our international team in Sofia, Bulgaria. You will provide Finnish-language support via phone, email, and chat and collaborate with colleagues across borders to ensure service excellence.

Applicants must be native or fluent in Finnish with English proficiency and be willing to relocate to Sofia for an on-site role. We offer relocation assistance, training, a competitive monthly salary, and strong career