French-Speaking Customer Service Specialist (Hybrid)

Miele Australia Pty; Poznań; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

Miele Australia Pty is seeking a Customer Service Specialist fluent in French and English to join our hybrid team in Poznań. The role involves direct communication with clients and retailers to resolve inquiries and manage customer orders effectively.

The perfect candidate will have a solid background in customer service, be detail-oriented, and possess experience with SAP or similar systems. You will be an integral part of our supportive and innovative working environment, promoting Miele’s legacy of quality and excellence.

Qualifications

• C1 level of French and communicative level of English are required.
• Relevant work experience in customer service is expected.
• Ability to build relationships with business partners and customers.

Responsibilities

• Direct contact with retailers and individual clients via email and phone.
• Timely processing of incoming customer orders from Miele retail partners.
• Clarifying customer complaints and providing product advice.

Skills

C1 level of French

Communicative level of English

Customer service experience

Attention to detail

Tools

SAP or other ERP system

Job description

Miele Australia Pty is seeking a Customer Service Specialist fluent in French and English to join our hybrid team in Poznań. The role involves direct communication with clients and retailers to resolve inquiries and manage customer orders effectively.

The perfect candidate will have a solid background in customer service, be detail-oriented, and possess experience with SAP or similar systems. You will be an integral part of our supportive and innovative working environment, promoting Miele’s legacy of quality and excellence.