Customer Service Specialist with French

Miele Australia Pty; Poznań; On-site; PLN 40,000 - 60,000; Full time

Job summary

Miele Australia Pty is seeking a Customer Service Specialist fluent in French and English to join our hybrid team in Poznań. The role involves direct communication with clients and retailers to resolve inquiries and manage customer orders effectively.

The perfect candidate will have a solid background in customer service, be detail-oriented, and possess experience with SAP or similar systems. You will be an integral part of our supportive and innovative working environment, promoting Miele’s legacy of quality and excellence.

Qualifications

• C1 level of French and communicative level of English are required.
• Relevant work experience in customer service is expected.
• Ability to build relationships with business partners and customers.

Responsibilities

• Direct contact with retailers and individual clients via email and phone.
• Timely processing of incoming customer orders from Miele retail partners.
• Clarifying customer complaints and providing product advice.

Skills

C1 level of French

Communicative level of English

Customer service experience

Attention to detail

Tools

SAP or other ERP system

Job description

## Customer Service Specialist with FrenchApplyremote type: Hybridlocations: Poznantime type: Full timeposted on: Posted Todayjob requisition id: R2331**Your responsibilites:**Direct contact with retailers and individual clients via email and phone to provide information on order status; timely and accurate processing of incoming customer orders from Miele retail partners;clarifying customer complaints; checking the ability to deliver, possibly offering alternative solutions and telephone product advice.Our requirements:C1 level of French and communicative level of English; relevant work experience in customer service; experience with SAP or other ERP system; ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.### Similar Jobs (1)#### Customer Service Specialist with Germanremote type: Hybridlocations: Poznantime type: Full timeposted on: Posted 14 Days Ago### Why work here?For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.### About UsWhat does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.