First-Line IT Support Agent | Remote-Friendly, German/English

SIX Group Services Ltd.; Warszawa; Hybrid; PLN 78,000 - 123,000; Full time

Job summary

SIX Global Business Solutions, based in the center of Warsaw, is seeking a motivated 1st Level Support Agent to join our global Service Desk team supporting SIX colleagues worldwide in usage of the digital workspace.

You will provide 1st level support in German and English, assist with Citrix, Office 365, Windows, and related tech issues, and occasionally perform back-office tasks and onsite Warsaw support.

Qualifications

• Very good knowledge of German and English; Spanish is a plus.
• Motivation to be part of a successful and well-integrated team.
• Good knowledge of Windows Client and Citrix from the user perspective; Android/iOS helpful.
• Customer service experience in dealing with technical and non-technical users is an advantage.
• Competencies: quick learning, friendly and can-do attitude, prioritization, openness to new technologies.

Responsibilities

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform from internal customers in an international environment.
• Resolve issues and answer questions regarding: ordering portal, Microsoft Office 365, Citrix, network connectivity, printing, etc.
• May perform back-office tasks such as Knowledge Base updates, preparing user communications, and trainings; contribute to change management and security checks.
• Onsite Support for users located in Warsaw (local requests fulfillment).

Skills

German fluency

English fluency

Customer service

Quick learner

Tools

Windows Client

Citrix

Office 365

Job description

SIX Global Business Solutions, based in the center of Warsaw, is seeking a motivated 1st Level Support Agent to join our global Service Desk team supporting SIX colleagues worldwide in usage of the digital workspace.

You will provide 1st level support in German and English, assist with Citrix, Office 365, Windows, and related tech issues, and occasionally perform back-office tasks and onsite Warsaw support.