IT Supporter

SIX Group; Warszawa; Hybrid; PLN 40,000 - 56,000; Full time

Job summary

SIX Group in Warsaw is seeking an IT Supporter to join our Global Service Desk, handling 1st-level inquiries from SIX staff worldwide about the digital workspace, including Office 365, Citrix, and connectivity.

The role requires fluent German and English, a customer-focused mindset, and familiarity with Windows and mobile platforms; hybrid work with up to 40% remote is possible.

Qualifications

• Fluent German and English; additional Spanish is a plus.
• Customer service experience in a technical environment.
• Comfort with Windows, Citrix and Office 365 in a corporate setting.

Responsibilities

• Act as 1st level support for digital workplace questions via phone or ticketing tool.
• Resolve issues related to ordering portal, Office 365, Citrix, network connectivity, printing.
• May assist with knowledge base updates, end-user communications, and trainings.
• Provide onsite support for Warsaw users as needed.

Skills

German language

English language

Customer focus

Problem solving

Tools

Citrix

Office 365

Windows OS

Job description

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

IT Supporter

Warsaw | Working from home up to 40% | Reference 8264

Are you ready to work at SIX and join the world of Finance and IT? SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020 and 2021.
We are looking for a motivated 1st Level Support Agent to join our global Service Desk team supporting our colleagues from SIX worldwide in usage of digital workspace. Do you like solving problems? Do you like talking to people? Do you want to use German and English on a daily basis? Join our close-knit team and create a great customer service with us!

What You Will Do

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment
• Fix issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
• Depending on experience and current needs additional you may get back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing
  to change management, security checks, software upgrades.
• Onsite Support for users located in Warsaw (local request fulfillment)

What You Bring

• Very good knowledge of German and English, Spanish will be an advantage
• Motivation to become part of a successful and well-integrated team
• Good knowledge of Windows Client and Citrix environment from user perspective, good understanding of Android, iOS would be helpful
• Customer service experience in dealing with technical and non-technical users is an advantage
• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.