IT Supporter

SIX Group Services Ltd.; Warszawa; Hybrid; PLN 78,000 - 123,000; Full time

Job summary

SIX Global Business Solutions, based in the center of Warsaw, is seeking a motivated 1st Level Support Agent to join our global Service Desk team supporting SIX colleagues worldwide in usage of the digital workspace.

You will provide 1st level support in German and English, assist with Citrix, Office 365, Windows, and related tech issues, and occasionally perform back-office tasks and onsite Warsaw support.

Qualifications

• Very good knowledge of German and English; Spanish is a plus.
• Motivation to be part of a successful and well-integrated team.
• Good knowledge of Windows Client and Citrix from the user perspective; Android/iOS helpful.
• Customer service experience in dealing with technical and non-technical users is an advantage.
• Competencies: quick learning, friendly and can-do attitude, prioritization, openness to new technologies.

Responsibilities

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform from internal customers in an international environment.
• Resolve issues and answer questions regarding: ordering portal, Microsoft Office 365, Citrix, network connectivity, printing, etc.
• May perform back-office tasks such as Knowledge Base updates, preparing user communications, and trainings; contribute to change management and security checks.
• Onsite Support for users located in Warsaw (local requests fulfillment).

Skills

German fluency

English fluency

Customer service

Quick learner

Tools

Windows Client

Citrix

Office 365

Job description

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Warsaw | Working from home up to 40% | Reference 8264

SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020 and 2021. We are looking for a motivated 1st Level Support Agent to join our global Service Desk team supporting our colleagues from SIX worldwide in usage of digital workspace. Do you like solving problems? Do you like talking to people? Do you want to use German and English on a daily basis? Join our close-knit team and create a great customer service with us!

What You Will Do

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment
• Fix issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
• Depending on experience and current needs additional you may get back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing
• to change management, security checks, software upgrades.
• Onsite Support for users located in Warsaw (local request fulfillment)

What You Bring

• Very good knowledge of German and English, Spanish will be an advantage
• Motivation to become part of a successful and well-integrated team
• Good knowledge of Windows Client and Citrix environment from user perspective, good understanding of Android, iOS would be helpful
• Customer service experience in dealing with technical and non-technical users is an advantage
• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.