First Customer Success Manager: Grow Brands & Partnerships

Adtraction; Warszawa; Hybrid; PLN 48,000 - 60,000; Full time

Benefits offered by this job

Regular social events

Work-from-home one day a week

Office-first culture

Nasdaq First North Growth Market

Competitive compensation

Global team with 12 offices

Job summary

Adtraction is seeking a Customer Success Manager to own the onboarding journey and drive retention for small- and mid-sized brands. You will boost engagement, maximize partner relationships, and deliver proactive support to ensure smooth operations.

You will identify growth opportunities, pitch Adtraction products, and turn client feedback into platform improvements, contributing to a collaborative, fast-paced, and international team environment.

Qualifications

• A genuine interest in digital marketing and partnerships.
• Proactive, structured, and self-driven approach with a can-do attitude.
• Fast learner with a positive mindset and a solution-oriented approach.
• Ability to build strong relationships and excellent communication skills.
• Comfortable juggling multiple tasks and projects at once.

Responsibilities

• Own and level up relationships with small- and medium-sized brands from day one.
• Matchmake brands with top-tier partners to boost results and scale collaborations.
• Deliver fast, high-quality support to solve customer problems and keep operations smooth.
• Spot growth opportunities to pitch relevant Adtraction products and scale revenue.
• Turn brand feedback into real action to help our team improve the platform.

Skills

Polish fluency

English fluency

Customer relationship management

Communication skills

Proactive mindset

Education

Education in a relevant field

Tools

Salesforce

Job description

Adtraction is seeking a Customer Success Manager to own the onboarding journey and drive retention for small- and mid-sized brands. You will boost engagement, maximize partner relationships, and deliver proactive support to ensure smooth operations.

You will identify growth opportunities, pitch Adtraction products, and turn client feedback into platform improvements, contributing to a collaborative, fast-paced, and international team environment.