Customer Success Manager

Adtraction; Warszawa; Hybrid; PLN 48,000 - 60,000; Full time

Benefits offered by this job

Regular social events

Work-from-home one day a week

Office-first culture

Nasdaq First North Growth Market

Competitive compensation

Global team with 12 offices

Job summary

Adtraction is seeking a Customer Success Manager to own the onboarding journey and drive retention for small- and mid-sized brands. You will boost engagement, maximize partner relationships, and deliver proactive support to ensure smooth operations.

You will identify growth opportunities, pitch Adtraction products, and turn client feedback into platform improvements, contributing to a collaborative, fast-paced, and international team environment.

Qualifications

• A genuine interest in digital marketing and partnerships.
• Proactive, structured, and self-driven approach with a can-do attitude.
• Fast learner with a positive mindset and a solution-oriented approach.
• Ability to build strong relationships and excellent communication skills.
• Comfortable juggling multiple tasks and projects at once.

Responsibilities

• Own and level up relationships with small- and medium-sized brands from day one.
• Matchmake brands with top-tier partners to boost results and scale collaborations.
• Deliver fast, high-quality support to solve customer problems and keep operations smooth.
• Spot growth opportunities to pitch relevant Adtraction products and scale revenue.
• Turn brand feedback into real action to help our team improve the platform.

Skills

Polish fluency

English fluency

Customer relationship management

Communication skills

Proactive mindset

Education

Education in a relevant field

Tools

Salesforce

Job description

Join Adtraction and the polish team as their first Customer Success Manager!

About Adtraction

Adtraction was founded in 2007, and built on the ambition to create the best possible partnerships between brands and partners. Today, we’re a leading partner marketing platform that connects brands with creators and partners to drive traffic, content, and sales, all on a performance-based model.

We’re a team of 140 people across 12 offices in Europe, with our headquarters in Stockholm, Sweden.

People are at the core of everything we do, and we’re always looking for new talent who share our ambition to help brands and partners grow.

At Adtraction, you can always expect more – from your partnerships, your work, and your career.

About The Role

When you join Adtraction, you will become part of a team that combines creativity, collaboration, ambition and commercial drive. Every role plays a part in building strong, lasting relationships — with our clients, partners, and each other.

As a Customer Success Manager, you will take ownership of the customer journey for our small- and medium-sized brands, ensuring exceptional experiences from onboarding through ongoing collaboration. Your work contributes to brand growth and retention by maximizing partner engagement and providing proactive, high-quality support.

What You’ll Do

• Own and level up relationships with small- and medium-sized brands from day one.
• Matchmake brands with top-tier partners to boost results and scale collaborations.
• Deliver fast, high-quality support to solve customer problems and keep operations smooth.
• Spot growth opportunities to pitch relevant Adtraction products and scale revenue.
• Turn brand feedback into real action to help our team improve the platform.

What You Bring

• A genuine interest in digital marketing and partnerships, or an eagerness to learn
• Proactive, structured, and self-driven approach with a can-do attitude
• Fast learner with a positive mindset and a solution-oriented approach
• Ability to build strong relationships and excellent communication skills
• Comfortable juggling multiple tasks and projects at once
• Fluency in Polish and English with great communication skills

Your profile will be extra interesting if you bring:

• Education in a relevant field
• Experience working with CRMs, such as Salesforce
• Relevant experience from working with brands, for example in sales, account management or customer success or support
• Experience working in affiliate marketing, e-commerce, social media, influencer marketing

We hire based on experience, knowledge and personality, but also potential. If you’re passionate and eager to learn, we’d love to hear from you, also if you don’t meet every requirement.

We’re looking for

… someone who values partnerships and collaboration, takes initiative, and has an always-improve mindset. You’re proactive, enjoy taking ownership, and love solving problems in a fast-paced, ever-changing industry.

We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture!

What We Offer

At Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally.

At Adtraction you can expect this (and more):

• Regular social events and a yearly conference where we all meet, work and celebrate
• Opportunities to grow and develop your skills
• A vibrant office-first culture, with the option to work from home one day a week
• An international company with colleagues from 12 offices in Europe
• Working at a company listed on Nasdaq First North Growth Market
• A competitive compensation package
• A culture where we embrace relations, create long-term value and always improve
• A company with engaged employees (employee net promoter score of 41)