Sales Specialist

TTEC; Kraków; On-site; PLN 55,000 - 85,000; Full time

Job summary

TTEC is looking for a Sales & Customer Success Specialist to support small and medium-sized businesses with their online advertising needs. You will work directly with existing customers to identify opportunities to improve their advertising activity while introducing relevant products and solutions.

The role blends outbound sales, customer consultation, relationship management, and account development, with targets to achieve monthly and quarterly goals.

Qualifications

• English – good working proficiency.
• Experience in outbound sales and customer consulting.
• Ability to upsell advertising features and solutions.

Responsibilities

• Contact existing customers through outbound calls, cold calls, scheduled appointments, and email communication.
• Build and maintain positive relationships with assigned business customers.
• Conduct customer consultations to understand business needs and identify opportunities for growth.
• Provide customers with relevant recommendations and solutions based on their objectives.
• Identify opportunities to upsell additional advertising features and solutions.
• Manage a defined portfolio of customer accounts assigned on a quarterly basis.
• Follow up with customers after consultations to ensure agreed actions are implemented.
• Encourage customers to make relevant improvements to their advertising activity, such as adjusting budgets or adopting additional features.
• Work towards monthly and quarterly individual and team targets.
• Achieve daily activity targets, including customer consultations, outbound calls, and talk time.
• Collaborate with Team Leads and internal teams to ensure a high-quality customer experience.

Skills

Outbound sales

Customer consultation

Relationship management

Account development

Job description

We are looking for a Sales & Customer Success Specialist to join our team and support small and medium-sized businesses with their online advertising needs.

Languages Requirement

• English – good working proficiency

In this role, you will work directly with existing customers, helping them identify opportunities to improve their advertising activity while also introducing relevant products, features, and solutions. The position combines outbound sales, customer consultation, relationship management, and account development.

You will manage an assigned portfolio of customer accounts, conduct consultations, follow up with customers, and work towards individual and team performance targets.

Key Responsibilities

• Contact existing customers through outbound calls, cold calls, scheduled appointments, and email communication.
• Build and maintain positive relationships with assigned business customers.
• Conduct customer consultations to understand their business needs and identify opportunities for growth.
• Provide customers with relevant recommendations and solutions based on their objectives.
• Identify opportunities to upsell additional advertising features and solutions.
• Manage a defined portfolio of customer accounts assigned on a quarterly basis.
• Follow up with customers after consultations to ensure agreed actions are implemented.
• Encourage customers to make relevant improvements to their advertising activity, such as adjusting budgets or adopting additional features.
• Work towards monthly and quarterly individual and team targets.
• Achieve daily activity targets, including customer consultations, outbound calls, and talk time.
• Collaborate with Team Leads and internal teams to ensure a high-quality customer experience.

Performance Expectations

The role is target-driven, with both monthly and quarterly performance objectives.