Sales Specialist

TTEC; Województwo małopolskie; On-site; PLN 60,000 - 90,000; Full time

Job summary

TTEC Poland is seeking a Sales & Customer Success Specialist to support small and medium-sized businesses with their online advertising needs. You will work directly with existing customers, helping them identify opportunities to improve their advertising activity while also introducing relevant products and solutions.

The role blends outbound sales, customer consultation, relationship management and account development, with a focus on meeting monthly and quarterly targets and delivering a

Qualifications

• Experience in outbound sales and consultative selling.
• Strong relationship-building skills with clients.
• Ability to identify growth opportunities for customers.
• Excellent English communication for client interactions.

Responsibilities

• Contact existing customers through outbound calls, cold calls, scheduled appointments, and email communication.
• Build and maintain positive relationships with assigned business customers.
• Conduct customer consultations to understand their business needs and identify opportunities for growth.
• Provide customers with relevant recommendations and solutions based on their objectives.
• Identify opportunities to upsell additional advertising features and solutions.
• Manage a defined portfolio of customer accounts assigned on a quarterly basis.
• Follow up with customers after consultations to ensure agreed actions are implemented.
• Encourage customers to make relevant improvements to their advertising activity, such as adjusting budgets or adopting additional features.
• Work towards monthly and quarterly individual and team targets.
• Achieve daily activity targets, including customer consultations, outbound calls, and talk time.
• Collaborate with Team Leads and internal teams to ensure a high-quality customer experience.

Skills

Sales

Customer success

Outbound calls

Relationship management

Account development

Consultations

Job description

We are looking for a Sales & Customer Success Specialist to join our team and support small and medium-sized businesses with their online advertising needs.

In this role, you will work directly with existing customers, helping them identify opportunities to improve their advertising activity while also introducing relevant products, features, and solutions. The position combines outbound sales, customer consultation, relationship management, and account development.

Languages Requirement

• English – good working proficiency

You will manage an assigned portfolio of customer accounts, conduct consultations, follow up with customers, and work towards individual and team performance targets.

Key Responsibilities

• Contact existing customers through outbound calls, cold calls, scheduled appointments, and email communication.
• Build and maintain positive relationships with assigned business customers.
• Conduct customer consultations to understand their business needs and identify opportunities for growth.
• Provide customers with relevant recommendations and solutions based on their objectives.
• Identify opportunities to upsell additional advertising features and solutions.
• Manage a defined portfolio of customer accounts assigned on a quarterly basis.
• Follow up with customers after consultations to ensure agreed actions are implemented.
• Encourage customers to make relevant improvements to their advertising activity, such as adjusting budgets or adopting additional features.
• Work towards monthly and quarterly individual and team targets.
• Achieve daily activity targets, including customer consultations, outbound calls, and talk time.
• Collaborate with Team Leads and internal teams to ensure a high-quality customer experience.

Performance Expectations

The role is target-driven, with both monthly and quarterly performance objectives.