Finnish Speaking Customer Support Agent - Relocate to Sofia

Mercier Consultancy Group; Polska; On-site; PLN 74,000 - 113,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training paid

Performance bonus

Career development

Collaborative workplace

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join our on-site team in Sofia, Bulgaria. The role involves delivering premium customer support via phone, email and chat, handling inquiries, and maintaining detailed interaction records for quality assurance.

Fluency in Finnish and professional English are required, along with strong communication skills. Willingness to relocate to Sofia is essential.

Qualifications

• Native or fluent Finnish (spoken and written).
• Professional proficiency in English.
• Strong communication and interpersonal skills.
• Willingness to relocate to Sofia for on-site work.
• Previous experience in customer-facing roles is advantageous.

Responsibilities

• Provide premium customer service via phone, email, and chat to Finnish-speaking clients.
• Resolve inquiries and issues to ensure high customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with international team members to improve support workflows.
• Participate in ongoing training to deepen product knowledge and service standards.
• Achieve individual and team KPIs to drive performance and quality of service.
• Represent the client brand with professionalism, empathy, and solution-focused mindset.

Skills

Finnish language

English proficiency

Communication skills

Relocation to Sofia

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join our on-site team in Sofia, Bulgaria. The role involves delivering premium customer support via phone, email and chat, handling inquiries, and maintaining detailed interaction records for quality assurance.

Fluency in Finnish and professional English are required, along with strong communication skills. Willingness to relocate to Sofia is essential.