Finnish & English Fitbit Support Specialist Sofia Relocation

Gdziepracujemy.pl; Poland; On-site; PLN 88,000 - 122,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport

Health insurance

Fully paid training

Career development opportunities

Job summary

TELUS Digital Bulgaria is hiring for a Fitbit Customer Support role based in Sofia, Bulgaria, with relocation assistance for candidates outside the country. The position is designed for individuals who enjoy helping customers and solving problems in a fast-moving tech environment.

You will communicate in Finnish and English (B1 or higher), assist users through tickets and calls, guide them on device use, identify recurring issues, and collaborate with an international team to deliver top-tier

Qualifications

• Fluency in Finnish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Responsibilities

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Job description

TELUS Digital Bulgaria is hiring for a Fitbit Customer Support role based in Sofia, Bulgaria, with relocation assistance for candidates outside the country. The position is designed for individuals who enjoy helping customers and solving problems in a fast-moving tech environment.

You will communicate in Finnish and English (B1 or higher), assist users through tickets and calls, guide them on device use, identify recurring issues, and collaborate with an international team to deliver top-tier