Fitbit Customer Support Specialist with Danish and English

Gdziepracujemy; Polska; On-site; PLN 39,000 - 66,000; Full time

Benefits offered by this job

Relocation Bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

50+ benefits and services

Job summary

Telus Digital Bulgaria is hiring for a Fitbit Customer Support role supporting Danish and English speakers. The position is based in Sofia, Bulgaria, with relocation assistance and accommodation options provided. You will assist customers via tickets and calls, propose solutions, and relay recurring issues to your supervisor.

This is a long-term role in a dynamic, international team. The ideal candidate speaks Danish fluently, has a good level of English, understands mobile OS basics, and shows

Qualifications

• Fluency in Danish for daily customer contact.
• Good command of English (B1 or higher) for training and internal communication.
• Basic understanding of iOS/Android use/features is a plus.
• Empathy and a customer-first attitude are essential.
• Desire to contribute to team success and be a team player.

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to device use questions on a case-by-case basis.
• Identify trending issues and report them to supervision.
• Collaborate with a diverse, international team.

Skills

Danish language

English (B1+)

Empathy

Customer support

Team player

Willing to relocate

Job description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Fluency in Danish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

We offer:

• Relocation Bonus: €1200 Gross (paid in 2 installations) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

About us:

Telus Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.