Polish Speaking Support Specialist

TELUS Digital; Poland; On-site; PLN 73,000 - 112,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket

Taxi from airport

Health insurance

Fully paid training

Career development

Job summary

TELUS Digital Bulgaria is seeking a Customer Support Specialist with Polish and English to join our expanding CX team in Sofia. You will assist customers via phone, email, chat or tickets, identify needs and help resolve inquiries with empathy and clarity.

The role welcomes candidates with fluent Polish and English, offers fully paid training, relocation support including a €1,200 gross relocation bonus, 30 days company-provided accommodation on arrival, and flight tickets from your location.

Qualifications

• Fluent in Polish and English is required and strong communication skills.
• No prior CX experience necessary; training provided.

Responsibilities

• Deliver excellent customer experience and resolve inquiries across phone, email, chat, or tickets.
• Identify customer needs and provide accurate product support and troubleshooting.

Skills

Polish

English

Job description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with Polish and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Polish & English and have excellent communication skills.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.