Finnish-Speaking Customer Service Pro – Relocation to Sofia

Mercier Consultancy Group; Polska; On-site; PLN 87,000 - 130,000; Full time

Benefits offered by this job

Monthly salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career development

Modern workplace

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join an on-site team in Sofia, Bulgaria. You will deliver premium support to Finnish-speaking customers via phone, email and chat, resolve inquiries, and maintain detailed interaction records to optimize service.

Collaborating with an international team, you will work toward achieving KPIs while representing the client brand with professionalism.

Qualifications

• Native or fluent Finnish (spoken and written).
• Professional proficiency in English to engage with a global team.
• Willingness to relocate to Sofia, Bulgaria for this on-site role.
• Previous experience in customer-facing roles is advantageous.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions for data accuracy and service optimization.
• Collaborate with international team members to share insights and improve workflows.
• Participate in ongoing training to master product knowledge and service protocols.
• Achieve individual and team-based KPIs to maximize performance and service quality.
• Represent the client brand with professionalism and empathy.

Skills

Finnish language

English language

Customer service

Communication

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent to join an on-site team in Sofia, Bulgaria. You will deliver premium support to Finnish-speaking customers via phone, email and chat, resolve inquiries, and maintain detailed interaction records to optimize service.

Collaborating with an international team, you will work toward achieving KPIs while representing the client brand with professionalism.