Danish‑English Fitbit Support Specialist — Relocate to Sofia

Gdziepracujemy; Polska; On-site; PLN 39,000 - 66,000; Full time

Benefits offered by this job

Relocation Bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

50+ benefits and services

Job summary

Telus Digital Bulgaria is hiring for a Fitbit Customer Support role supporting Danish and English speakers. The position is based in Sofia, Bulgaria, with relocation assistance and accommodation options provided. You will assist customers via tickets and calls, propose solutions, and relay recurring issues to your supervisor.

This is a long-term role in a dynamic, international team. The ideal candidate speaks Danish fluently, has a good level of English, understands mobile OS basics, and shows

Qualifications

• Fluency in Danish for daily customer contact.
• Good command of English (B1 or higher) for training and internal communication.
• Basic understanding of iOS/Android use/features is a plus.
• Empathy and a customer-first attitude are essential.
• Desire to contribute to team success and be a team player.

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to device use questions on a case-by-case basis.
• Identify trending issues and report them to supervision.
• Collaborate with a diverse, international team.

Skills

Danish language

English (B1+)

Empathy

Customer support

Team player

Willing to relocate

Job description

Telus Digital Bulgaria is hiring for a Fitbit Customer Support role supporting Danish and English speakers. The position is based in Sofia, Bulgaria, with relocation assistance and accommodation options provided. You will assist customers via tickets and calls, propose solutions, and relay recurring issues to your supervisor.

This is a long-term role in a dynamic, international team. The ideal candidate speaks Danish fluently, has a good level of English, understands mobile OS basics, and shows