DSS Engineer

H-Tech Supports; Rzeszów; On-site; PLN 60,000 - 80,000; Full time

Job summary

H-Tech Supports is seeking an experienced IT Help Desk specialist to provide desktop support in a fast-paced client environment. You will handle Windows 10/11 administration, troubleshoot issues, and support Microsoft 365 apps across endpoints.

The role requires familiarity with Active Directory, Azure AD/Entra ID, device provisioning, and basic networking. You will collaborate with the team, maintain asset records, and deliver reliable, customer-focused service.

Qualifications

• Minimum 5 years of desktop support experience.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Familiarity with Active Directory and Azure AD/Entra ID; user account administration.
• Experience with hardware break-fix and device provisioning.
• Knowledge of ServiceNow or similar ITSM tools.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience supporting printers, mobile devices, conferencing equipment, and network infrastructure.
• Asset management and inventory tracking knowledge.
• Customer-focused with strong interpersonal and communication skills.
• Punctual and fast learner; able to work independently with minimal supervision.

Skills

Desktop Support

Windows Administration

Customer Focused Communication

Independent Work

Interpersonal Skills

Tools

Active Directory

Azure AD/Entra ID

ServiceNow

Networking Basics

Job description

• 5 years of experience in Desktop Support.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite).
• Familiarity with Active Directory, Azure AD/Entra ID, and user account administration.
• Experience with hardware break-fix, laptop imaging, and device provisioning.
• Knowledge of ServiceNow or similar ITSM tools.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience supporting network, printers, mobile devices, and conferencing equipment.
• Knowledge of asset management and inventory tracking processes.
• Customer-focused with strong interpersonal and communication skills.
• Punctual and willing to learn and quickly familiarize themselves with the client environment and processes.
• Ability to work independently with minimal supervision.