Field Services Engineer

Infinity Quest Limited; Kutno; On-site; PLN 73,000 - 112,000; Full time

Job summary

Infinity Quest Limited is seeking an experienced IT professional to provide end-user support across hardware, software, and OS environments in a manufacturing-focused setting.

You will handle field IT infrastructure support, troubleshoot laptops, desktops, printers, and VOIP; manage incidents within SLA timelines and collaborate with customers at various levels. The role requires strong communication and self-driven, deadline-oriented work ethic.

Qualifications

• Three to four years of IT infrastructure field support experience.
• Experience with troubleshooting hardware, software, OS issues, while maintaining security requirements.

Responsibilities

• Provide end-user IT support across hardware, OS, and software.
• Troubleshoot laptops, desktops, printers, and peripherals.
• Assist with network basics (LAN/WAN, VPN) and VOIP configurations.
• Create and update knowledge base articles and ensure incidents meet SLA timelines.

Skills

End user support

Customer management

Oral & written communication

Self-driven

Deadline oriented

Manufacturing environment knowledge

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

VOIP configuration

Job description

Preferred 5+ yrs of exp and knowledge working with manufacturing plants

End User Support Experience :

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair :

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

Operating System & Software :

• Skilled in desk side support for installing & troubleshooting Operating Systems (Windows 11 / Win 10 / MAC / Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process :

• Knowledge and experience on Service requests and incident management process,
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc),