Field Services Engineer – IT & Hardware Support Pro

Infinity Quest Limited; Kutno; On-site; PLN 73,000 - 112,000; Full time

Job summary

Infinity Quest Limited is seeking an experienced IT professional to provide end-user support across hardware, software, and OS environments in a manufacturing-focused setting.

You will handle field IT infrastructure support, troubleshoot laptops, desktops, printers, and VOIP; manage incidents within SLA timelines and collaborate with customers at various levels. The role requires strong communication and self-driven, deadline-oriented work ethic.

Qualifications

• Three to four years of IT infrastructure field support experience.
• Experience with troubleshooting hardware, software, OS issues, while maintaining security requirements.

Responsibilities

• Provide end-user IT support across hardware, OS, and software.
• Troubleshoot laptops, desktops, printers, and peripherals.
• Assist with network basics (LAN/WAN, VPN) and VOIP configurations.
• Create and update knowledge base articles and ensure incidents meet SLA timelines.

Skills

End user support

Customer management

Oral & written communication

Self-driven

Deadline oriented

Manufacturing environment knowledge

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

VOIP configuration

Job description

Infinity Quest Limited is seeking an experienced IT professional to provide end-user support across hardware, software, and OS environments in a manufacturing-focused setting.

You will handle field IT infrastructure support, troubleshoot laptops, desktops, printers, and VOIP; manage incidents within SLA timelines and collaborate with customers at various levels. The role requires strong communication and self-driven, deadline-oriented work ethic.