IT Support Consultant, Technical Enablement

Jobtailor

Warszawa

On-site

PLN 90,000 - 140,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a technically skilled professional to provide first-line support for infrastructure and development processes. You will investigate incidents, coordinate cross-functional resolutions, and own issues from start to finish, ensuring reliable environments and test executions.

You’ll collaborate with software engineers, architects, and consultants, supporting DevOps practices and configuration tasks, while driving continuous improvement across delivery pipelines.

Qualifications

Experience in technical support, application support, IT operations, software delivery, DevOps, or a similar technical role.
Strong troubleshooting and problem-solving skills.
Ability to investigate incidents and identify root causes.
Ability to take ownership of issues and drive them through to resolution.
Basic understanding of software development principles and the software delivery lifecycle.
Experience with, or willingness to work with, C# or another object-oriented programming language.
Experience with, or willingness to work with, Git and source control systems.
Experience with, or willingness to work with, test automation frameworks.
Experience with, or willingness to work with, CI/CD pipelines and DevOps practices.
Experience with, or willingness to work with, Azure DevOps or similar platforms.
Experience with, or willingness to work with, scripting languages such as PowerShell, Bash, or Python.
Infrastructure, application, and environment troubleshooting skills.
Experience with, or willingness to work with, monitoring and logging tools.
Experience with, or willingness to work with, SQL and database fundamentals.
Ability to read, understand, and debug code.
Strong communication skills and ability to explain technical concepts to technical and non-technical audiences.
Proactive, collaborative, and comfortable working in an Agile environment.
Continuous improvement mindset.
Application in English

Responsibilities

Provide first-line technical support for infrastructure, tooling, environments, and development processes
Investigate, troubleshoot, and coordinate resolution of technical issues with cross-functional teams
Take ownership of problems from initial investigation through successful resolution
Support and maintain test environments and end-to-end infrastructure
Monitor automated test executions and analyze failures to identify root causes
Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers
Assist business consultants with configuration and DevOps-based development practices
Contribute to continuous improvement initiatives that increase efficiency, quality, and delivery reliability
Act as a trusted technical partner and last point of escalation for delivery teams
Coordinate with specialist teams when required and follow issues through to resolution

Skills

Strong communication

Troubleshooting skills

Ownership mindset

Agile collaboration

C# programming

Git and source control

Test automation frameworks

CI/CD practices

Azure DevOps

PowerShell / Bash / Python

SQL fundamentals

Reading and debugging code

Proactive mindset

Tools

Git

CI/CD

Azure DevOps

PowerShell

Python

Scripting languages

Monitoring tools

Logging tools

SQL

Test automation frameworks

Job description

Provide first-line technical support for infrastructure, tooling, environments, and development processes
Investigate, troubleshoot, and coordinate resolution of technical issues with cross-functional teams
Take ownership of problems from initial investigation through successful resolution
Support and maintain test environments and end-to-end infrastructure
Monitor automated test executions and analyze failures to identify root causes
Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers
Assist business consultants with configuration and DevOps-based development practices
Contribute to continuous improvement initiatives that increase efficiency, quality, and delivery reliability
Act as a trusted technical partner and last point of escalation for delivery teams
Coordinate with specialist teams when required and follow issues through to resolution

Requirements

Experience in technical support, application support, IT operations, software delivery, DevOps, or a similar technical role
Strong troubleshooting and problem-solving skills
Ability to investigate incidents and identify root causes
Ability to take ownership of issues and drive them through to resolution
Basic understanding of software development principles and the software delivery lifecycle
Experience with, or willingness to work with, C# or another object-oriented programming language
Experience with, or willingness to work with, Git and source control systems
Experience with, or willingness to work with, test automation frameworks
Experience with, or willingness to work with, CI/CD pipelines and DevOps practices
Experience with, or willingness to work with, Azure DevOps or similar platforms
Experience with, or willingness to work with, scripting languages such as PowerShell, Bash, or Python
Infrastructure, application, and environment troubleshooting skills
Experience with, or willingness to work with, monitoring and logging tools
Experience with, or willingness to work with, SQL and database fundamentals
Ability to read, understand, and debug code
Strong communication skills and ability to explain technical concepts to technical and non-technical audiences
Proactive, collaborative, and comfortable working in an Agile environment
Continuous improvement mindset
Application in English

Core Competencies

Demonstrates strong technical support capabilities with a focus on troubleshooting, problem-solving, and ownership of issues through to resolution. Proficient in collaborating with cross-functional teams and applying DevOps practices to enhance software delivery and infrastructure reliability.

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