Field IT Support Technician – Desktop & Network

AVASO Technology Solutions Ltd; Wrocław; On-site; PLN 48,000 - 70,000; Full time

Job summary

AVASO Technology Solutions is seeking an Onsite Support Field Technician in Wroclaw, Poland to provide on-site and remote desktop support and user assistance.

The role requires 2+ years in Desktop Support, proficiency across Windows, Mac, Linux, AD, and SCCM/MDT, plus strong communication in English and Polish. CompTIA A+ or MCDST is preferred, with exposure to Microsoft 365 and Google Workspace as part of daily tasks.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Fluency in English, Polish

Responsibilities

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Skills

Desktop Support

Customer focus

Education

CompTIA A+ certification

MCDST

Tools

SCCM

MDT

Remote desktop tools

Microsoft 365

Google Workspace

Job description

AVASO Technology Solutions is seeking an Onsite Support Field Technician in Wroclaw, Poland to provide on-site and remote desktop support and user assistance.

The role requires 2+ years in Desktop Support, proficiency across Windows, Mac, Linux, AD, and SCCM/MDT, plus strong communication in English and Polish. CompTIA A+ or MCDST is preferred, with exposure to Microsoft 365 and Google Workspace as part of daily tasks.