Information Technology Support Engineer

AVASO Technology Solutions Ltd; Łódź; On-site; PLN 70,000 - 110,000; Full time

Job summary

AVASO Technology Solutions Ltd in Łódź, Poland, is seeking an Onsite Support Engineer to provide hands-on IT support for end users in a dynamic environment. The role requires 2+ years of desktop support experience, strong Windows, Mac, and Linux troubleshooting, and a customer-focused mindset.

You will perform on-site and remote support, configure desktops, install OS updates, manage tickets, and collaborate with IT teams. English and Polish at B2 level are essential.

Qualifications

• 2+ years of desktop support experience.
• Strong troubleshooting across Windows, Mac and Linux.
• Active Directory user management and group policies.
• ITIL incident, problem and change management familiarity.
• Proficient with remote desktop tools and ticketing.
• Excellent communication in English and Polish.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot hardware, software and network issues.
• Install, configure and maintain desktops, laptops and peripherals.
• Deploy operating systems, updates and software packages.
• Document solutions and create user guides as needed.
• Collaborate with IT team and manage support tickets.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop

Networking TCP/IP DNS DHCP

MS Office Suite

Hardware Diagnostics

ITIL processes

English & Polish

Education

CompTIA A+ certification

Microsoft Certified Desktop Support Technician (MCDST)

Tools

SCCM

MDT

Microsoft 365

Google Workspace

Job description

Job Opportunity: Onsite Support Engineer at AVASO Technology

Employment Type: Dispatch

Experience: 2+ years

Language Known: English, Polish

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Onsite Support Engineer to join our team in Location:

Lodz, Poland. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Language - English B2 and Polish B2 .

Must Have Skills:

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.