Factory IT Support Engineer: Systems & Network Specialist

Sungrow Europe; Wrocław; On-site; PLN 120,000 - 150,000; Full time

Job summary

Sungrow Europe is seeking an IT Support Engineer in Wrocław, Poland to connect cutting-edge technology with the stable operation of production and office IT systems. You will deploy, maintain, and respond to incidents across factory information systems, networks, and end-user devices on-site.

The ideal candidate has a 3+ year background in IT support, with Windows AD and Linux basics, strong networking knowledge, and English proficiency. Polish language skills are a plus.

Qualifications

• Bachelor’s degree or above in Computer Science, IT, or related field.
• At least 3 years of experience in IT support or infrastructure operations, preferably in manufacturing.
• Familiarity with Windows Active Directory domain management and basic Linux administration.
• Ability to independently analyze and resolve end-user and network issues.
• Solid understanding of basic networking concepts (TCP/IP, VPN, LAN/WAN).
• Strong service mindset, adaptable to a factory environment, and skilled in prioritizing issues.
• English reading and writing skills (C1); spoken English is a plus.
• Knowledge of Polish or other European languages is a plus.

Responsibilities

• Deploy, maintain, and respond to incidents for factory information systems and IT infrastructure.
• Provide crucial IT support during critical production periods, including on-site troubleshooting.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems.
• Support employee end-user devices (computers, phones, mobile devices) and office equipment.
• Assist in maintaining the factory network environment, including switches, routers, and wireless networks.
• Provide support for meeting room IT equipment and AV systems.
• Support factory smart systems, including CCTV, access control, and time & attendance systems.
• Collaborate with HQ or regional IT teams to promote standardization and security.

Skills

Active Directory

Linux administration

Networking basics

End-user support

Troubleshooting

Education

Bachelor's degree in IT

Tools

VPN

Job description

Sungrow Europe is seeking an IT Support Engineer in Wrocław, Poland to connect cutting-edge technology with the stable operation of production and office IT systems. You will deploy, maintain, and respond to incidents across factory information systems, networks, and end-user devices on-site.

The ideal candidate has a 3+ year background in IT support, with Windows AD and Linux basics, strong networking knowledge, and English proficiency. Polish language skills are a plus.