IT Support Engineer - Poland

Sungrow Europe; Wrocław; On-site; PLN 120,000 - 150,000; Full time

Job summary

Sungrow Europe is seeking an IT Support Engineer in Wrocław, Poland to connect cutting-edge technology with the stable operation of production and office IT systems. You will deploy, maintain, and respond to incidents across factory information systems, networks, and end-user devices on-site.

The ideal candidate has a 3+ year background in IT support, with Windows AD and Linux basics, strong networking knowledge, and English proficiency. Polish language skills are a plus.

Qualifications

• Bachelor’s degree or above in Computer Science, IT, or related field.
• At least 3 years of experience in IT support or infrastructure operations, preferably in manufacturing.
• Familiarity with Windows Active Directory domain management and basic Linux administration.
• Ability to independently analyze and resolve end-user and network issues.
• Solid understanding of basic networking concepts (TCP/IP, VPN, LAN/WAN).
• Strong service mindset, adaptable to a factory environment, and skilled in prioritizing issues.
• English reading and writing skills (C1); spoken English is a plus.
• Knowledge of Polish or other European languages is a plus.

Responsibilities

• Deploy, maintain, and respond to incidents for factory information systems and IT infrastructure.
• Provide crucial IT support during critical production periods, including on-site troubleshooting.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems.
• Support employee end-user devices (computers, phones, mobile devices) and office equipment.
• Assist in maintaining the factory network environment, including switches, routers, and wireless networks.
• Provide support for meeting room IT equipment and AV systems.
• Support factory smart systems, including CCTV, access control, and time & attendance systems.
• Collaborate with HQ or regional IT teams to promote standardization and security.

Skills

Active Directory

Linux administration

Networking basics

End-user support

Troubleshooting

Education

Bachelor's degree in IT

Tools

VPN

Job description

Your mission

Hello there and a warm welcome to Sungrow! We’re thrilled to introduce a key role that connects our cutting-edge technology with the stable operation of our production and office systems, the IT Support Engineer.

Your mission

Hello there and a warm welcome to Sungrow! We’re thrilled to introduce a key role that connects our cutting-edge technology with the stable operation of our production and office systems, the IT Support Engineer.

Curious what this is all about? Let’s dive right in:

• Deploy, maintain, and respond to incidents for factory information systems and IT infrastructure.
• Provide crucial IT support during critical production periods, including on-site troubleshooting.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems.
• Support employee end-user devices (computers, phones, mobile devices) and office equipment.
• Assist in maintaining the factory network environment, including switches, routers, and wireless networks.
• Provide support for meeting room IT equipment and AV systems.
• Support factory smart systems, including CCTV, access control, and time & attendance systems.
• Collaborate with HQ or regional IT teams to promote standardization and security.

Your profile

Role

All right, all right, that was intriguing, wasn't it? Now, in order to fit in this role, and be happy for a long time, your ideal background should look a lot like this:

• Bachelor’s degree or above in Computer Science, IT, or a related field.
• At least 3 years of experience in IT support or infrastructure operations, preferably in manufacturing.
• Familiarity with Windows Active Directory domain management and basic Linux administration.
• Ability to independently analyze and resolve end-user and network issues.
• Solid understanding of basic networking concepts (TCP/IP, VPN, LAN/WAN).
• Strong service mindset, adaptable to a factory environment, and skilled in prioritizing issues.
• English reading and writing skills (C1); spoken English is a plus.
• Knowledge of Polish or other European languages is a plus.

Why us?

Join a dynamic workplace in the solar sector where you'll be instrumental in ensuring the smooth operation of our factory's IT systems, contributing directly to our mission of providing clean power for all. You'll work within an international team, gaining opportunities for technical knowledge enhancement and contributing to a rapidly growing industry. We offer an adequate salary and an attractive bonus package.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!