Technical Training Specialist, Poland - On-Site Growth

Sungrow Europe; Warszawa; Presencial; PLN 262.000 - 371.000; Jornada completa

Descripción de la vacante

Sungrow Europe is seeking a Technical Training Specialist to join our on-site team in Germany. You will own the daily operation and ongoing development of product training programs, ensuring our Competency Center facilities stay current and effective.

You will evaluate hotline quality, track tickets, and drive training initiatives across the Distribution product portfolio. Ideal candidates hold a technical degree (Electrical Engineering or Renewable Energy) or a technical/business mix, with

Formación

• Degree (or in study) in Electrical Engineering, Renewable Energy, or related technical field, or a business degree with technical component.
• Solid understanding of distribution products and systems, or strong willingness to learn.
• Strong communication and coordination skills across teams.
• Highly organised, detail-oriented, able to juggle multiple tasks in a fast-paced environment.
• Proactive mindset with ownership and continuous improvement focus.
• Willingness to travel for on-site training support.
• English at C1 level; knowledge of Chinese is a plus.

Responsabilidades

• Own day-to-day operation and ongoing development of product training programs.
• Evaluate quality of technical hotline service and prepare weekly progress reports.
• Track ticket completion rates, identify patterns, and define improvement actions.
• Identify training gaps by analyzing hotline and ticket data for learning initiatives.
• Develop, coordinate, and follow up on comprehensive training plans for our Distribution product portfolio.
• Create and maintain a library of FAQs, tutorials, training materials, and process guidance.
• Collaborate with service distribution teams and product experts to improve service quality and ticket handling.

Conocimientos

Electrical Engineering

Renewable energy

Technical degree

Distribution products

Communication skills

Coordination

Organised

Proactive mindset

Travel readiness

English C1

Chinese welcome

Educación

Electrical Engineering degree

Renewable Energy degree

Business degree with technical component

Descripción del empleo

Sungrow Europe is seeking a Technical Training Specialist to join our on-site team in Germany. You will own the daily operation and ongoing development of product training programs, ensuring our Competency Center facilities stay current and effective.

You will evaluate hotline quality, track tickets, and drive training initiatives across the Distribution product portfolio. Ideal candidates hold a technical degree (Electrical Engineering or Renewable Energy) or a technical/business mix, with