Entry-Level CAD Support Associate (German & English)

Revalize; Poznań; On-site; PLN 30,000 - 40,000; Full time

Job summary

Revalize is seeking a Customer Support Associate located in Poznań, Poland. This full-time role involves providing first-level support for our proprietary software solutions. The ideal candidate should possess expertise in 3D CAD systems, excellent communication skills in both German and English, and a strong problem-solving aptitude. Responsibilities include addressing customer inquiries, maintaining documentation standards, and improving knowledgebase articles. Join Revalize and contribute to delivering exceptional customer experiences.

Qualifications

• Expertise in using 3D CAD systems like Inventor, SolidWorks, etc.
• Excellent communication in German and English.
• Enjoyment of problem-solving and customer service.
• Ability to explain technical topics clearly.

Responsibilities

• Provide customer support for inquiries about proprietary software.
• Identify and prioritize user issues to ensure resolution.
• Contribute to knowledgebase improvement related to software.

Skills

3D CAD systems proficiency (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D)

Excellent written and spoken German

Excellent written and spoken English

Problem-solving skills

Customer service experience

Technical communication skills

Windows software troubleshooting

Education

Technical background in drafting, machining, mechanical engineering, or architecture

Tools

Salesforce

Job description

Revalize is seeking a Customer Support Associate located in Poznań, Poland. This full-time role involves providing first-level support for our proprietary software solutions. The ideal candidate should possess expertise in 3D CAD systems, excellent communication skills in both German and English, and a strong problem-solving aptitude. Responsibilities include addressing customer inquiries, maintaining documentation standards, and improving knowledgebase articles. Join Revalize and contribute to delivering exceptional customer experiences.