Enterprise IT Services Delivery Lead - Remote

econsulting; Warszawa; Hybride; PLN 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Full autonomy

Enterprise exposure

Competitive base salary + bonus

Multisport card

Private healthcare

Training budget

Fully remote with optional hybrid

Onsite in Warsaw quarterly

Résumé du poste

econsulting is a small, agile IT services consultancy helping large enterprises run critical systems. We’re hiring a Delivery Lead to own end-to-end service delivery for live enterprise clients, including SaaS and managed services, reporting to the Head of Operations.

You will lead a team of ~10 specialists, shape delivery, drive account growth, and establish clear KPIs and quality controls. This role combines operations, client relationships, and team development in a fully remote setup with

Qualifications

• 5+ years of experience in IT services or consulting.
• Experience leading service delivery teams in B2B/enterprise.
• Strong advisory mindset; translate client needs into actions.
• Operational excellence with scalable processes.
• Experience with SaaS platforms and managed services.
• English at C1 level or above.

Responsabilités

• Own service delivery across all active client accounts, meeting SLAs and quality targets.
• Lead and develop a team of ~10 technical experts.
• Build and maintain relationships with enterprise clients as trusted advisor.
• Set and enforce operational standards, processes, and documentation.
• Design KPIs and reporting for the support operation.
• Partner with account management on growth opportunities.
• Drive continuous improvement while maintaining agility.

Connaissances

Team leadership

Stakeholder management

Advisory mindset

Operational excellence

SaaS / managed services

Enterprise client relations

Outils

ITIL/ITSM

Description du poste

econsulting is a small, agile IT services consultancy helping large enterprises run critical systems. We’re hiring a Delivery Lead to own end-to-end service delivery for live enterprise clients, including SaaS and managed services, reporting to the Head of Operations.

You will lead a team of ~10 specialists, shape delivery, drive account growth, and establish clear KPIs and quality controls. This role combines operations, client relationships, and team development in a fully remote setup with