Delivery Manager - Remote, Flexible Ops Leader

Software Mind; Województwo mazowieckie; Remote; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible and remote cooperation

International projects with leading全球/

Travels related to international proj.

Non-corporate atmosphere

Language classes access

Knowledge-sharing initiatives

Private healthcare and life insurance

Multisport card

Job summary

Software Mind is seeking a Delivery Manager to keep managed services running at a high level under strict SLAs, across cloud and on‑prem infrastructure. You will be the central escalation point for clients and teams, drive improvements, and oversee transitions of new services into operations.

With 5+ years in delivery and strong ITIL knowledge, you will optimise services, manage stakeholders, and lead a multi-disciplinary team. Fluent English and Polish are required.

Qualifications

• 5+ years in delivery, service or project management with managed SLAs.
• Hands-on experience with SLA monitoring and incident handling in live operations.
• Practical knowledge of cloud and on-prem infrastructure and optimisation potential.
• Fluent English and Polish communication skills (C1/advanced).

Responsibilities

• Keep services within strict SLAs; monitor, incidents and performance reporting.
• Act as central escalation point for client and delivery teams.
• Identify risks to service delivery early and mitigate before breaches.
• Lead optimisation across cloud and on-prem services with KPI results.
• Participate in service transitions and onboarding of new services.
• Manage client stakeholders and build long-term relationships.
• Plan team composition, resource allocation and capacity across services.
• Coach and mentor the team; oversee performance and growth.
• Handle contracts, annexes, settlements, orders and invoicing.

Skills

Delivery management

SLA management

Incident handling

ITIL processes

Cloud & on-prem

Stakeholder management

Team leadership

English Polish (C1/B2)

Tools

ITIL framework

Job description

Software Mind is seeking a Delivery Manager to keep managed services running at a high level under strict SLAs, across cloud and on‑prem infrastructure. You will be the central escalation point for clients and teams, drive improvements, and oversee transitions of new services into operations.

With 5+ years in delivery and strong ITIL knowledge, you will optimise services, manage stakeholders, and lead a multi-disciplinary team. Fluent English and Polish are required.