Client Experience & Delivery Leader

Remote Office; Poland; Remote; PLN 335,000 - 484,000; Full time

Benefits offered by this job

Flexible remote-first culture

Influence over processes and client journeys

Career path with room to scale

Job summary

A global talent management firm is seeking a Service Delivery Consultant to enhance client experience and manage delivery processes. You will orchestrate seamless service between clients and remote talent teams, oversee AI agent deployments, and collaborate with leadership to drive strategic decisions. This role offers a flexible remote-first culture, competitive salary, and opportunities for personal growth and significant influence over processes and client journeys.

Qualifications

• 5+ years of experience in service delivery, client success, or consulting.
• Strong background in managing distributed teams.
• Exceptional communication skills at a native level.

Responsibilities

• Be the main point of contact for clients and ensure their needs are addressed.
• Run delivery operations across agile tools like ClickUp and Jira.
• Make strategic decisions to protect the organization's long-term interests.

Skills

Service delivery

Client success

Agile project management

Communication skills

Tools

ClickUp

Jira

HubSpot

Job description

A global talent management firm is seeking a Service Delivery Consultant to enhance client experience and manage delivery processes. You will orchestrate seamless service between clients and remote talent teams, oversee AI agent deployments, and collaborate with leadership to drive strategic decisions. This role offers a flexible remote-first culture, competitive salary, and opportunities for personal growth and significant influence over processes and client journeys.