End User Technology (EUT) Specialist

Templeton & Partners - Innovative & Inclusive Hiring Solutions; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Templeton & Partners is seeking an experienced End User Technology Specialist to deliver hands-on IT support for a growing Warsaw-based environment, ensuring stable operation of workplace technology and local IT infrastructure. You will manage Windows+M365 environments, AD, Intune, networking, and videoconferencing systems, while aligning with ITSM processes and global support teams.

The role requires at least three years in IT support, strong English (B2), and readiness to work onsite with a

Qualifications

• Three years of professional IT support or related experience.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Solid experience with Active Directory and domain-based environments.
• Experience with Azure Entra ID and Intune.
• Understanding of LAN/TCP/IP/DNS/DHCP and network principles.
• Experience with ITSM/ticketing systems and remote support tools.

Responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Install, configure, update and maintain computers, devices, and applications.
• Support Windows, M365, Entra ID/Azure and Intune environments.
• Maintain office LAN and local server room operations.
• Coordinate with vendors and global IT teams on initiatives.

Skills

Troubleshooting

Customer service

Documentation

Team collaboration

Problem solving

Education

Secondary-school level or higher

Tools

Windows OS

Microsoft 365

Azure Entra ID

Intune

Active Directory

DNS/DHCP

Networking basics

Job description

We are looking for an experienced End User Technology Specialist to provide hands-on technical support to users and ensure the stable operation of workplace technology, local IT infrastructure and collaboration systems.

This position combines end-user support with Microsoft environment administration, hardware and asset management, office networking, server room support and participation in IT implementation projects.

Key responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose and resolve hardware, software, operating system and connectivity issues.
• Install, configure, update and maintain computers, mobile devices, peripherals and business applications.
• Support and administer Windows, Microsoft 365, Microsoft Entra ID/Azure and Microsoft Intune environments.
• Support domain-based environments, including Active Directory, user accounts, permissions and Group Policy.
• Maintain office LAN infrastructure and support the day-to-day operation of the local server room.
• Support network devices and troubleshoot connectivity issues.
• Maintain and support Cisco and Poly videoconferencing solutions and meeting-room equipment.
• Prepare workplace equipment and accounts for new employees.
• Manage IT assets and maintain accurate hardware and telecommunications equipment records.
• Create and maintain technical documentation, user instructions, reports and operational records.
• Coordinate with hardware vendors and external IT service providers.
• Work closely with local and global support teams.
• Participate in IT implementation, migration and improvement projects.
• Identify opportunities to improve user experience and optimise IT and ITSM processes.
• Provide technical guidance and knowledge support to other team members.

Requirements

• At least three years of professional experience in IT support, End User Computing, Desktop Support or IT Infrastructure.
• Very good knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Strong practical knowledge of Active Directory and domain-based environments.
• Experience with Microsoft Azure/Entra ID and Microsoft Intune.
• Good understanding of computer networks, including LAN, TCP/IP, DNS and DHCP.
• Knowledge of network and endpoint security principles.
• Hands-on experience in diagnosing and resolving hardware, software and networking issues.
• Experience with remote support tools and ITSM/ticketing systems.
• Ability to prepare and maintain technical documentation.
• Good organisational, planning and task-prioritisation skills.
• English at a minimum B2 level.
• Technical education at a minimum secondary-school level.
• Availability to work onsite and provide hands-on support for local IT infrastructure.

Nice to have

• Experience with Cisco or Poly videoconferencing systems.
• Experience supporting server rooms and network equipment.
• Knowledge of PowerShell or other IT automation tools.
• Experience with IT asset management and inventory processes.
• Previous involvement in workplace technology migrations or implementation projects.
• Knowledge of ITIL-based support processes.