Workplace Operations Engineer

Red Global; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Standard employment contract

Job summary

Red Global in Warszawa is seeking a proactive Workplace Services Engineer to oversee the enterprise endpoint environment, including Windows, iOS, Android, and macOS, with Microsoft Intune.

You will configure and optimize device profiles, compliance policies, and enrollment workflows with L3 engineers, and plan patch cycles across all managed endpoints while ensuring security compliance.

Qualifications

• Experience in a 2nd-line IT operations, workplace engineering, or modern systems administration role.
• Hands-on experience with Microsoft Intune / Endpoint Manager for device management.
• Strong OS/app patch management, vulnerability remediation, and packaging/deployment skills.
• Excellent communication in English, professional level.

Responsibilities

• Manage and maintain enterprise endpoint environment (Windows, iOS, Android; macOS is a plus) using Microsoft Intune.
• Configure device profiles, compliance policies, and enrollment workflows with L3 engineers.
• Plan and execute regular OS and business app patch cycles across endpoints.
• Monitor vulnerabilities, ensure compliance reporting, coordinate remediation.

Skills

2nd-line IT operations

Workplace engineering

Modern systems administration

English proficiency

Tools

Microsoft Intune

Job description

We are looking for a proactive Workplace Services Engineer.

Responsibilities:

• Manage and maintain the enterprise endpoint environment (Windows, iOS, Android; macOS is a plus) using Microsoft Intune.
• Configure and optimize device configuration profiles, compliance policies, and enrollment workflows alongside L3 engineers.
• Plan and execute regular patching cycles for operating systems and business applications across all managed endpoints.
• Monitor vulnerability reports, ensure compliance reporting, and coordinate timely remediation in line with corporate security standards.
• Package, test, and deploy business applications using standard enterprise tooling and scripting.
• Maintain the corporate application catalogue and oversee the end-to-end software lifecycle.
• Resolve escalated 2nd-line incidents requiring backend administrative access, in-depth troubleshooting, and root cause analysis.
• Maintain accurate technical documentation of configurations, operational procedures, and known error databases (ITIL-aligned).

Skills Required:

• Proven experience in a 2nd-line IT operations, workplace engineering, or modern systems administration role.
• Hands-on expertise with Microsoft Intune / Endpoint Manager for mobile and desktop device management (MDM/MAM).
• Practical experience in OS/application patch management, vulnerability remediation, and application packaging/deployment.
• Solid familiarity with multi-OS environments (Windows, iOS, Android; macOS experience is a distinct advantage).
• Process-driven, structured mindset aligned with ITIL best practices and service-continuity requirements.
• Awareness of current trends in modern digital workplace engineering and endpoint security.
• Excellent communication skills with full professional proficiency in English.

Our Offer:

• Stable employment based on a standard employment contract.
• Competitive salary.
• Hybrid work model (3 days per week on-site in the office).