Application Production Support Specialist

Brown Brothers Harriman (BBH); Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Hybrid Working Opportunities

Professional trainings and training支持

Thrive Wellbeing Program

Online benefit platform

Indefinite contract, no probation

Job summary

Brown Brothers Harriman (BBH) in Krakow is seeking an Application Production Support Analyst to join our Global Production Management Team. You will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency lines, working to ensure stability and timely incident response.

You will coordinate incident management, support change management, contribute to problem management, monitor system health, participate in RCA investigations, and

Qualifications

• 3+ years in an oversight/influential role
• Excellent communication skills and ability to influence
• Strong analytical, problem solving and logical thinking
• Good understanding of current IT infrastructure, technology and development standards
• Willingness to learn and develop new skills
• Ability to work under pressure

Responsibilities

• Coordinate incident management activities with stakeholders and updates
• Support change management through design reviews and requirement validation
• Contribute to problem management by analyzing data, trends and remediation
• Monitor system health and escalate issues impacting stability or availability
• Participate in Root Cause Analysis investigations and document workarounds
• Drive monitoring automation and optimization

Skills

3+ years experience

Excellent communication

Analytical thinking

Problem solving

Learn new skills

Work under pressure

Education

Degree in Computer Science or related field

Tools

ITIL frameworks

Job description

Brown Brothers Harriman (BBH) in Krakow is seeking an Application Production Support Analyst to join our Global Production Management Team. You will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency lines, working to ensure stability and timely incident response.

You will coordinate incident management, support change management, contribute to problem management, monitor system health, participate in RCA investigations, and