Applications Production Support Specialist

Brown Brothers Harriman

Kraków

Hybrid

PLN 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Culture Celebration Day & Community 1

Private medical care for you and your

Life Insurance

Hybrid Working Opportunities

Professional trainings and QP support

Thrive Wellbeing Program

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Indefinite period contracts with no 1‑

Job summary

Brown Brothers Harriman in Krakow is seeking an Applications Production Support Analyst to drive production support across a portfolio of applications for Fund Services and Transfer Agency. You will join our Global Production Management Team and help ensure system reliability.

The role emphasizes incident and change management, RCA investigations, and monitoring, with opportunities for training and hybrid work.

Qualifications

3+ years performing in some form of oversight and influential role.
Degree in Computer Science or related field and/or related work experience
Experience with production management disciplines, including knowledge of ITIL frameworks and best practices
Excellent communication skills, including the ability to influence
Strong analytical, problem solving and logical thinking skills
Good understanding of current IT infrastructure, technology and application development standards
Readiness to learn and develop new skills
Ability to work under pressure

Responsibilities

Coordinate incident management activities and maintain incident records.
Support change management through design reviews and validation of requirements.
Contribute to problem management by analyzing data and identifying trends.
Monitor system health and escalate abnormalities affecting stability.
Participate in RCA investigations and document workarounds.
Drive monitoring automation and optimization