Customer Service Representative

City of Shakopee, MN; Katowice; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Emerson in Katowice, Poland, seeks a Customer Service Representative to support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. You will be the main contact for external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication.

You will handle order processing, inquiries, and returns, coordinate fulfillment with planning and operations, provide basic technical product

Qualifications

• Experience in a customer-facing environment, ideally within an international setting.
• A minimum of 2 years of relevant customer service or commercial support experience.
• A customer-focused approach and commitment to delivering excellent service.
• Strong written and verbal communication skills in Polish and English.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Experience working collaboratively across teams and with diverse stakeholders.
• Confidence using standard business applications and digital tools.
• Ability to work independently while contributing positively to a team environment.
• Interest in learning about technical products and customer solutions.

Responsibilities

• Serve as the primary point of contact for customers across Poland, Slovakia, and the Czech Republic, providing timely and professional support via phone and email.
• Process customer orders, order modifications, and EDI transactions accurately and efficiently.
• Manage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience.
• Coordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams.
• Prepare and distribute order confirmations, delivery information, and other customer documentation.
• Provide basic technical support and product-related information, collaborating with internal experts when needed.
• Support customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management.
• Partner closely with sales teams, customers, internal departments, and colleagues at the German headquarters to ensure clear communication and seamless order follow-up.
• Build strong working relationships through regular interaction with multiple departments and close collaboration with the Customer Support team in Germany.
• Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows.
• Provide administrative support, translation assistance, and backup coverage for regional customer service activities as required.

Job description

If you are a Customer Service Representative professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Katowice, Poland. As part of our European Customer Service team, you will support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. In this role, you will serve as a key point of contact for both external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication while contributing to continuous process improvement.

In This Role, Your Responsibilities Will Be:

• Serve as the primary point of contact for customers across Poland, Slovakia, and the Czech Republic, providing timely and professional support via phone and email
• Process customer orders, order modifications, and EDI transactions accurately and efficiently
• Manage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience
• Coordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams
• Prepare and distribute order confirmations, delivery information, and other customer documentation
• Provide basic technical support and product-related information, collaborating with internal experts when needed
• Support customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management
• Partner closely with sales teams, customers, internal departments, and colleagues at the German headquarters to ensure clear communication and seamless order follow-up
• Build strong working relationships through regular interaction with multiple departments and close collaboration with the Customer Support team in Germany
• Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows
• Provide administrative support, translation assistance, and backup coverage for regional customer service activities as required.

Who You Are:

You readily action new challenges, without unnecessary planning. You separate and combine activities into efficient workflows. You persist in accomplishing objectives despite obstacles and setbacks.

For This Role, You Will Need:

• Experience in a customer-facing, commercial, or customer service environment, ideally within an international setting
• A minimum of 2 years of relevant customer service or commercial support experience
• A customer-focused approach and commitment to delivering excellent service
• Strong written and verbal communication skills in Polish and English
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong organizational and problem-solving skills
• Experience working collaboratively across teams and with diverse stakeholders
• Confidence using standard business applications and digital tools
• Ability to work independently while contributing positively to a team environment
• Interest in learning about technical products and customer solutions.

Preferred Qualifications That Set You Apart:

• Conversational German language skills
• Experience working with ERP and/or CRM systems
• Exposure to technical products, industrial environments, or manufacturing organizations
• Experience supporting customers across multiple countries or regions
• Knowledge of EDI order processing.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.