Document Management BA: Digitalize Processes & Governance

hitachi; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HITACHI ENERGY SERVICES SP. Z O.O. seeks a Business Analyst to bridge business needs with IT solutions in document management and control. You will work with stakeholders, document control teams, and IT delivery to analyze, improve, and digitalize document lifecycles across global projects.

You will gather requirements, facilitate workshops, and support design, testing, and adoption activities, ensuring governance and compliance in a multinational environment with fluent English.

Qualifications

• Bachelor's degree in information technology, Business Administration, Information Management, or equivalent experience.
• At least ITIL v4 Foundation certification and experience in business requirements analysis and stakeholder management.
• Strong understanding of document management, document control, metadata, revision control, and information governance.

Responsibilities

• Analyze business processes and identify opportunities for digitalization, harmonization, and continuous improvement within document-centric environments.
• Gather, document, validate, and manage business requirements, translating them into functional specifications, user stories, process flows, and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness, and user adoption activities.
• Act as the key liaison between business users, application teams, vendors, integration teams, and service delivery organizations.
• Drive standardization of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits, and adoption metrics to support data-driven decision making.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training, and knowledge transfer activities.

Skills

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree in information technology

Tools

MS Copilot 365 suite

Service Now

OpenText Content Server/xECM

InEight Document

Autodesk Construction Cloud (ACC)

Job description

HITACHI ENERGY SERVICES SP. Z O.O. seeks a Business Analyst to bridge business needs with IT solutions in document management and control. You will work with stakeholders, document control teams, and IT delivery to analyze, improve, and digitalize document lifecycles across global projects.

You will gather requirements, facilitate workshops, and support design, testing, and adoption activities, ensuring governance and compliance in a multinational environment with fluent English.