Business Analyst - Project Document Management

Hitachi Energy Ltd.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a Business Analyst to bridge business needs with IT solutions in document management and control. You will work with stakeholders, project teams, and IT delivery to analyze, improve and digitalize document lifecycles across global projects.

You will gather requirements, create user stories, and support design, testing and adoption while ensuring governance and standardization across programs. Fluency in English and ITIL knowledge are required.

Qualifications

• Bachelor’s degree in IT, Business Administration, Information Management or equivalent.
• ITIL v4 Foundation certification.
• Experience in business requirements analysis, stakeholder management, and process improvement.
• Strong understanding of document management, lifecycle, metadata, revision control and governance.

Responsibilities

• Analyze business processes and identify opportunities for digitalization, harmonization and continuous improvement within document-centric environments.
• Gather, document, validate and manage business requirements, translating them into functional specs, user stories, process flows and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness and user adoption activities.
• Act as the liaison between business users, application teams, vendors, integration teams and service delivery organizations.
• Drive standardization of document management and document control processes across projects and units.
• Define and monitor process performance indicators, benefits and adoption metrics for data-driven decisions.
• Contribute to application lifecycle management, backlog, demand intake and change management.

Skills

Analytical thinking

Stakeholder management

Process improvement

Fluent English

Business Analysis

Education

Bachelor’s degree in IT, Business Administration, Information Management

ITIL v4 Foundation certification

Tools

MS Copilot 365

ServiceNow

InEight Document

Autodesk Construction Cloud

OpenText Content Server/xECM

Job description

At Hitachi Energy, we are driving the digital transformation of document-centric business processes across global projects and enterprise functions. We are looking for a Business Analyst who can connect business needs with practical IT solutions in the Document Management and Document Control domain.
In this role, you will collaborate with business stakeholders, document control teams, project teams, application owners, vendors, and IT delivery teams to analyze, improve, and digitalize document lifecycle processes. You will play a key role in enabling standardization, compliance, collaboration, and information governance across our global organization.

How You'll Make An Impact

• Analyze business processes and identify opportunities for digitalization, harmonization, and continuous improvement within document-centric environments.
• Gather, document, validate, and manage business requirements, translating them into functional specifications, user stories, process flows, and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness, and user adoption activities.
• Act as the key liaison between business users, application teams, vendors, integration teams, and service delivery organizations.
• Drive standardization of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits, and adoption metrics to support data-driven decision making.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training, and knowledge transfer activities.

Your Background

• Education & Experience: Bachelor’s degree in information technology, Business Administration, Information Management, or equivalent experience, with at least 3 years in a Business Analyst, Functional Analyst, Product Owner, or similar role.
• Certification and knowledge: At least ITIL v4 Foundation certification and experience in business requirements analysis, stakeholder management, and process improvement.
• Strong understanding of document management, document control, document lifecycle, metadata, revision control, approval workflows, and information governance principles.
• Excellent analytical, communication, and problem-solving skills, with the ability to work effectively in a global and multicultural environment; fluent English required.
• Software and technology: Experience with MS Copilot 365 suite, Service Now and enterprise document management solutions such as InEight Document, Autodesk Construction Cloud (ACC), OpenText Content Server/xECM.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

• Applicable only for Poland location align with local law regulations