Business Analyst - Project Document Management

hitachi; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HITACHI ENERGY SERVICES SP. Z O.O. seeks a Business Analyst to bridge business needs with IT solutions in document management and control. You will work with stakeholders, document control teams, and IT delivery to analyze, improve, and digitalize document lifecycles across global projects.

You will gather requirements, facilitate workshops, and support design, testing, and adoption activities, ensuring governance and compliance in a multinational environment with fluent English.

Qualifications

• Bachelor's degree in information technology, Business Administration, Information Management, or equivalent experience.
• At least ITIL v4 Foundation certification and experience in business requirements analysis and stakeholder management.
• Strong understanding of document management, document control, metadata, revision control, and information governance.

Responsibilities

• Analyze business processes and identify opportunities for digitalization, harmonization, and continuous improvement within document-centric environments.
• Gather, document, validate, and manage business requirements, translating them into functional specifications, user stories, process flows, and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness, and user adoption activities.
• Act as the key liaison between business users, application teams, vendors, integration teams, and service delivery organizations.
• Drive standardization of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits, and adoption metrics to support data-driven decision making.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training, and knowledge transfer activities.

Skills

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree in information technology

Tools

MS Copilot 365 suite

Service Now

OpenText Content Server/xECM

InEight Document

Autodesk Construction Cloud (ACC)

Job description

Location

Krakow, Lesser Poland, Poland

Company Name

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category)

IT, Telecom & Internet

Job Schedule

Full time

Remote

No

Job Description

At Hitachi Energy, we are driving the digital transformation of document-centric business processes across global projects and enterprise functions. We are looking for a Business Analyst who can connect business needs with practical IT solutions in the Document Management and Document Control domain.

In this role, you will collaborate with business stakeholders, document control teams, project teams, application owners, vendors, and IT delivery teams to analyze, improve, and digitalize document lifecycle processes. You will play a key role in enabling standardization, compliance, collaboration, and information governance across our global organization.

How You'll Make an Impact:

• Analyze business processes and identify opportunities for digitalization, harmonization, and continuous improvement within document-centric environments.
• Gather, document, validate, and manage business requirements, translating them into functional specifications, user stories, process flows, and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness, and user adoption activities.
• Act as the key liaison between business users, application teams, vendors, integration teams, and service delivery organizations.
• Drive standardization of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits, and adoption metrics to support data-driven decision making.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training, and knowledge transfer activities.

Your Background

Education & Experience: Bachelor's degree in information technology, Business Administration, Information Management, or equivalent experience, with at least 3 years in a Business Analyst, Functional Analyst, Product Owner, or similar role.

Certification and knowledge: At least ITIL v4 Foundation certification and experience in business requirements analysis, stakeholder management, and process improvement.

Strong understanding of document management, document control, document lifecycle, metadata, revision control, approval workflows, and information governance principles.

Excellent analytical, communication, and problem-solving skills, with the ability to work effectively in a global and multicultural environment; fluent English required.

Software and technology: Experience with MS Copilot 365 suite, Service Now and enterprise document management solutions such as InEight Document, Autodesk Construction Cloud (ACC), OpenText Content Server/xECM.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

*Applicable only for Poland location align with local law regulations

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening a