Digital Business Analyst - Digital Service Solutions

Hitachi Energy; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness program

Benefits platform

PPK

Home office equipment

Spectacles allowance

Company events

Psychological support

Free parking

Job summary

Hitachi Energy in Kraków is seeking a Digital Business Analyst to translate business needs, service processes, and user requirements into clear solution requirements for BU Service digital solutions. You will bridge product management, domain experts, architecture, and development teams to ensure actions are traceable and aligned with business value.

The role emphasizes eliciting requirements, defining use cases and acceptance criteria, maintaining documentation, and supporting the development

Qualifications

• University degree in a related discipline.
• Experience in business analysis, requirements engineering, or similar role in digital/software solutions.
• Experience with cross-functional teams in agile, hybrid, or structured environments.
• Strong ability to elicit, structure, document, and communicate requirements clearly.

Responsibilities

• Elicit, analyze, document, and maintain functional and non-functional requirements for digital service solutions.
• Define use cases, user stories, process flows, business rules, and acceptance criteria with stakeholders.
• Act as a key interface between Product Management, service domain experts, architecture, development, and other stakeholders.
• Analyze current and target business and service processes to identify needs, impacts, and opportunities for improvement.
• Support refinement of requirements into epics, features, user stories, and acceptance criteria.
• Provide requirement clarification during development, testing, rollout, and user acceptance activities.
• Maintain traceability between business needs, requirements, solution features, and acceptance criteria.
• Support verification and validation by ensuring requirements are complete and testable.

Skills

Business analysis

Requirements engineering

Process modeling

User stories

Acceptance criteria

Agile / Hybrid environments

Documentation

Stakeholder communication

Cross-functional teamwork

Education

Bachelor's or Master's in Business/IS/Engineering/CS

Tools

Jira

Confluence

Requirements management tools

Job description

The Opportunity

Business Unit Service is at the forefront of delivering advanced service solutions worldwide. Our Digital Service Solutions R&D organization is responsible for designing, developing, and delivering next-generation digital service solutions that accelerate the transformation toward outcome-based service offerings. By leveraging data, AI, and emerging technologies, we create scalable, high-value digital capabilities that support customers throughout the asset lifecycle and underpin long-term service growth.

The Opportunity

Business Unit Service is at the forefront of delivering advanced service solutions worldwide. Our Digital Service Solutions R&D organization is responsible for designing, developing, and delivering next-generation digital service solutions that accelerate the transformation toward outcome-based service offerings. By leveraging data, AI, and emerging technologies, we create scalable, high-value digital capabilities that support customers throughout the asset lifecycle and underpin long-term service growth.

As Digital Business Analyst, you will play a key role in translating business needs, service processes, and user requirements into clear, structured, and actionable solution requirements for BU Service digital service solutions. You will support the development lifecycle through continuous collaboration with business and technical stakeholders, ensuring that requirements are refined iteratively, remain traceable, and are fit for implementation and validation.

This role directly impacts the success of customer-relevant and operationally effective digital solutions by bridging Product Management, service domain experts, architecture, and development teams. Your work will help ensure that requirements are clear, consistent, testable, and aligned with both business value and practical implementation needs.

How You’ll Make An Impact

• Elicit, analyze, document, and maintain functional and non-functional requirements for digital service solutions.
• Define use cases, user stories, process flows, business rules, and acceptance criteria in collaboration with relevant stakeholders.
• Act as a key interface between Product Management, service domain experts, architecture, development, and other stakeholders to clarify needs and resolve requirement gaps.
• Analyze current and target business and service processes to identify needs, impacts, and improvement opportunities.
• Support Product Management and delivery teams in refining requirements into epics, features, user stories, and acceptance criteria.
• Provide requirement clarification during development, testing, rollout, and user acceptance activities.
• Maintain traceability between business needs, requirements, solution features, and acceptance criteria.
• Support verification and validation by helping ensure requirements are complete, testable, and well documented.
• Maintain high-quality documentation of requirements, assumptions, decisions, and process descriptions.
• Contribute to continuous improvement of analysis methods, templates, and collaboration practices within the team.

Your Background

• University degree (Bachelor's or Master's) in Business, Information Systems, Engineering, Computer Science, or a related discipline.
• Proven experience in business analysis, requirements engineering, or a similar role in digital or software solution development.
• Strong ability to elicit, structure, document, and communicate requirements clearly.
• Experience working with cross-functional teams in agile, hybrid, or structured development environments, including iterative requirement refinement.
• Experience with process analysis, workflow documentation, and acceptance criteria definition.
• Strong communication, facilitation, and documentation skills in English.
• Experience with digital service solutions in industrial, energy, utility, or asset-intensive environments is an advantage.
• Familiarity with backlog refinement, process modeling, user journey mapping, testing support, or requirement management tools is meriting.

More About Us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our Benefits Offering For This Role Generally Includes

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team-building activities
• Psychological support program
• Free parking available

Add if applicable: additional benefits may apply depending on the role, grade, and business requirements.

You will receive more specific information during the recruitment process.

Publication date : 2026-07-15