Associate Customer Service Specialist with French

PPD Medtronic Poland; Warszawa; On-site; PLN 102,000 - 154,000; Full time

Benefits offered by this job

Flexible Benefits Package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic Poland is seeking a Customer Service Operations Office professional to support the French Overseas Territories market. You will handle inquiries, enter orders, and coordinate with sales and transport teams to ensure timely deliveries.

The role requires proficiency in French and English (B2), at least 1 year in customer service, and experience with SAP ERP or Verint is a plus. This position offers a competitive salary package in Poland and a short-term incentive plan.

Qualifications

• Spoken and written proficiency in French and English – minimum level B2.
• Minimum of 1 year of relevant experience in Customer Service Operations.
• Experience with MS Office; Outlook and Excel; willingness to learn new tools.
• Proactive and investigative mindset with attention to detail and analytics.
• Team player who can work independently on moderately complex tasks.
• Willingness to recommend process improvements to increase efficiency.
• Experience in export service or French market; SAP ERP and/or EM/Verint a plus.

Responsibilities

• Represent the company to external and internal stakeholders via emails and calls.
• Enter orders, answer queries, and direct customers to the right sales reps.
• Trace shipments and coordinate with the transport department for timely deliveries.
• Handle customer credits and product returns as well as disputes.
• Collaborate with other departments to inform, gain input, and support decisions.
• Regularly communicate with sales reps and internal teams about process changes.

Skills

French (B2)

English (B2)

Customer Service

Attention to detail

Analytical skills

Team player

Proactive mindset

Tools

SAP ERP

EM/Verint

Microsoft Excel

Microsoft Outlook

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life

It’s a great opportunity to join the Customer Service Team at Medtronic and become part of a global healthcare company that improves people’s lives by providing innovative medical technologies, services, and solutions.

In this position, you will be able to use your proactive and problem‑solving geared mindset while dealing with interesting cases of varying complexity for the French Overseas Territories market.

You will need good communication and customer service skills to provide accurate, consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office.

You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues.

You will contribute to the company’s goals in the areas of customer satisfaction.

Responsibilities

• Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone
• Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary
• Tracing shipments and interacting with the transport department to ensure timely deliveries take place
• Dealing with customer credits and product returns as well as disputes
• Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making
• Regularly communicating with sales representatives and other internal departments for any process‑related information and, or changes

Required Knowledge and Experience

• Spoken and written proficiency in French and English – minimum level B2 or equivalent
• Minimum of 1 year of relevant experience in Customer Service Operations Departments
• Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools
• Proactive and investigative mindset with a high level of attention to detail and good analytical skills
• Team player who at the same time can work independently on moderately complex tasks under general supervision
• Willingness to recommend process improvements to solve issues or improve efficiency
• Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool would be an asset.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 102,400.00 PLN - 153,600.00 PLN | This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.